BigFix AEX Benefits

Conversational agents built on BigFix AEX can act as an interface between the user and multiple enterprise applications across domains and business functions.

The key benefits BigFix AEX brings to an organization are listed below:

• Anytime Accessibility

  Better customer experience with personalized, 24/7 support for technical, application, and domain-specific use cases.

• Quick Issue Resolution

  BigFix AEX’s lightning-fast NLP engine provides instant responses to users’ queries for faster resolution of issues.

• Reduced Mean Time to Resolution (MTTR)

  Ensures reduced MTTR by enabling self-service in enterprises and offloading routine user requests and incident queries to BigFix AEX. It ensures the human task force to work on more complicated and unique scenarios.

• Increased Efficiency

  Makes the service-desk teams more productive by offloading routine tasks, BigFix AEX’s always-on and easily configurable platform ensures speed of deployment and quick ROI.

• Platform Agnostic

  Works across platforms, including the Web, Microsoft Teams, Skype, Facebook Messenger, and many more.