- IBM Connections log file
IBM® Connections writes messages to the SystemOut.log file. Refer to this file if you encounter errors after installing an IBM® Connections application or if you encounter unexpected behavior in an application.
- Troubleshooting Cognos Business Intelligence components
The Metrics application in IBM® Connections works with Cognos® Business Intelligence; if you encounter problems while deploying or configuring Cognos® Business Intelligence or while using the Metrics application, use this information to help resolve the problem.
- Troubleshooting connection timeouts when running a wsadmin script
Running a wsadmin administrative script that calls an MBean in a network deployment environment results in several connections between sever processes, such as the deployment manager, the node agent, and the cluster member using Java™ Management Extensions (JMX) connectors. Some IBM® Connections administrative scripts can run for longer than the default connection timeout that is specified for the connector that is used.
- Troubleshooting a database connection
A faulty JDBC driver or data source can prevent you from accessing an IBM® Connections application. To troubleshoot and correct these problems, test the database connections.
- Troubleshooting file download and page display issues
Enabling ESI cache in IHS will have an adverse affect on IBM Connections 6.0 causing some features to fail. Therefore, Edge Side Include (ESI) cache in IHS should be disabled for IBM Connections 6.0.
- Troubleshooting display problems
Microsoft™ Internet Explorer versions 7 and 8 browsers with security set to high do not display IBM® Connections properly. You must either reduce the browser security level or change browser settings.
- Troubleshooting email digests
You can verify that email digests are working as expected by accessing specific IBM® Connections URLs to trigger the email digests to be sent to the current user. You can also trigger email digests to be sent to the next available tranche of users.
- Troubleshooting Help
Find out how to resolve problems accessing the product help.
- Troubleshooting inter-server communication
If you are having problems establishing communication between servers in your deployment, this might be because a server's URL is not configured correctly in the LotusConnections-config.xml file.
- Troubleshooting Cognos Metrics
The Metrics application in IBM® Connections displays information in reports formatted as charts and tables. If you encounter problems while viewing the reports, use this information to help resolve the problem.
- Troubleshooting Elasticsearch Metrics
If you encounter issues when using the stand-alone Elasticsearch instance in your IBM Connections™ deployment, refer to these troubleshooting tips or consult the IBM® Support database for recent tech notes.
- Troubleshooting Component Pack
If you encounter issues when using the Component Pack, refer to these troubleshooting tips or consult the IBM® Support database for recent tech notes.
- Troubleshooting network shares on Windows 2003
Windows® 2003 returns network errors when accessing shared content.
- Collecting communities catalog troubleshooting data
Collect communities catalog data to help IBM Support diagnose catalog problems.
- Troubleshooting Search
If you experience indexing issues, consider validating Search seedlists to help you identify the source of the problem. You can also configure settings to avoid out-of-memory issues or other problems caused by long response times from the Search application.
- Troubleshooting OAuth errors
OAuth is used to manage the list of client applications that are allowed to prompt users for access to their IBM® Connections data.
- Troubleshooting SAML 2.0
Review the topics in this section to see if your issue is addressed.
- Troubleshooting single sign-on problems with Lotus Domino
Troubleshoot problems when using single sign-on (SSO) with IBM® Lotus® Domino® Directory.
- Troubleshooting Tivoli Directory Integrator
If you experience problems when using IBM® Tivoli® Directory Integrator to work with Profiles data, explore the different trace areas available for Profiles to find information that might help to identify and resolve the problem.
- Troubleshooting user data propagation
If you experience problems related to user data propagation, enable traces in the IBM® WebSphere® Application Server so that you can access detailed information about the processes involved in propagating updates. You can use this information to help you verify if the processes are working as expected.
- Troubleshooting virus scanning
Find out some of the common causes for scanning-related error messages.
- Troubleshooting Connections Content Manager (CCM)
If you experience problems when you are installing, configuring, or using IBM® Connections Content Manager, use this information to help resolve the problem.
- Troubleshooting media views and thumbnail generation
The Files application provides a grid view to show thumbnails for files of various formats. When a user uploads, updates, or views a file, a thumbnail is generated (provided a thumbnail is available for the file). However, this solution does not work with existing files. You can use the global feature flag <genericProperty name="filesMediaView">enabled</genericProperty> to control whether the grid view is displayed when users upload, update, or open a file. Use the Files MBean FilesThumbnailService.generateForAllFiles()command to modify createThumbnail event so that the thumbnail also displays existing files.