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Administering Connections 6 CR6
Welcome to the HCL Connections 6 CR6 documentation. HCL Connections is social networking software designed for the workplace. Its features help you to establish dynamic networks that connect you to the people and information you need to achieve your business goals.
Troubleshooting and support
To isolate and resolve problems with your IBM® products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your IBM products, including HCL Connections™.
Contacting IBM® Support
IBM® Support assists with product defects, answers FAQs, and helps users resolve problems with the product.

Administering Connections 6 CR6
Welcome to the HCL Connections 6 CR6 documentation. HCL Connections is social networking software designed for the workplace. Its features help you to establish dynamic networks that connect you to the people and information you need to achieve your business goals.
- What's new in HCL Connections 6
  Find out about features that are new or updated in this release of HCL Connections.
- Product overview
  Learn how to deploy, customize, and administer the IBM Connections social networking product.
- Planning
  Before installing HCL Connections™, study the system requirements, deployment options, and documentation conventions.
- Installing
  To install IBM® Connections, you need to follow a detailed series of procedures.
- Migrating and updating
  Migrate IBM® Connections and its supporting software to the latest release and then update the installation with the latest interim fixes or Cumulative Refresh (CR).
- Administering
  Run administration and maintenance tasks to keep your environment up-to-date. For example, learn how to customize your deployment or how to use the wsadmin utility to edit configuration files. You can also schedule tasks, maintain application databases, moderate content, or manage users and their roles.
- Customizing
  Customize IBM® Connections to fit your environment.
- Security
  IBM® Connections provides a flexible security infrastructure that supports an open, easily shareable data model.
- Mobile
  See the IBM Connections Mobile documentation for Connections Cloud and Connections on-premises.
- Developing
  Get information about how to use the APIs provided with IBM® Connections and how to use Connections Customizer to modify the Connections pages that are returned to users.
- Troubleshooting and support
  To isolate and resolve problems with your IBM® products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your IBM products, including HCL Connections™.
  - Techniques for troubleshooting problems
    Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and how to resolve the problem. Certain common techniques can help with the task of troubleshooting.
  - Getting product fixes
    A product fix might be available to resolve your problem.
  - Searching knowledge bases
    You can often find solutions to problems by searching IBM® knowledge bases. You can optimize your results by using available resources, support tools, and search methods.
  - Contacting IBM® Support
    IBM® Support assists with product defects, answers FAQs, and helps users resolve problems with the product.
    - Resolving a problem without Support tools
      Follow these steps to troubleshoot the problem without using IBM® tools.
  - Exchanging information with IBM®
    To diagnose or identify a problem, you might need to provide IBM® Support with data and information from your system. In other cases, IBM Support might provide you with tools or utilities to use for problem determination.
  - Subscribing to Support updates
    To stay informed of important information about the IBM® products that you use, you can subscribe to updates.
  - Troubleshooting tips
  - Error message reference
    Use the codes included in the error messages generated by IBM® Connections to identify problems and find their solutions.

Contacting IBM® Support

IBM® Support assists with product defects, answers FAQs, and helps users resolve problems with the product.

Before you begin

After you try to find your answer or solution by using other self-help options such as technotes, you can contact IBM® Support. Before you contact IBM® Support, your company or organization must have an active IBM® software subscription and support contract, and you must be authorized to submit problems to IBM®. For information about the types of available support, see the Support portfolio page in the Software Support Handbook.

Procedure

To contact IBM® Support about a problem:

Define the problem, gather background information, and determine the severity of the problem.
For more information, see the Getting IBM® support topic in the Software Support Handbook.
Submit your problem to IBM® Support in one of the following ways:
- Online through the IBM® Support Portal: You can open, update, and view all of your service requests from the Service Request portlet on the Service Request page.
- By phone: For the phone number to call in your region, see the Directory of worldwide contacts web page.

Results

If the problem that you submit is for a software defect or for missing or inaccurate documentation, IBM® Support creates an Authorized Program Analysis Report (APAR). The APAR describes the problem in detail. Whenever possible, IBM® Support provides a workaround that you can implement until the APAR is resolved and a fix is delivered. IBM® publishes resolved APARs on the IBM® Support website, so that other users who experience the same problem can benefit from the same resolution.

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