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Administering Connections V5.5Welcome to the IBM Connections V5.5 documentation. IBM Connections is social networking software designed for the workplace. Its features help you to establish dynamic networks that connect you to the people and information you need to achieve your business goals.
Troubleshooting and supportTo isolate and resolve problems with your HCL products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your IBM® products, including IBM Connections™.
Troubleshooting tips
Troubleshooting SearchIf you experience indexing issues, consider validating Search seedlists to help you identify the source of the problem. You can also configure settings to avoid out-of-memory issues or other problems caused by long response times from the Search application.
Analyzing results from the search serverStatus pageTheIBM Connections™ Search Engine provides the search serverStatus web page that you can use to troubleshoot search issues.
Reviewing the SystemOut Log Exceptions tabAny exceptions in the current SystemOut.log on this node are highlighted in a red text box.

Reviewing the SystemOut Log Exceptions tab

Any exceptions in the current SystemOut.log on this node are highlighted in a red text box.

Reviewing the logs for exceptions

Fix the exceptions highlighted in red so that the Search service works correctly. To find information on solutions to the exceptions see Search error messages. If there are no exceptions in the current SystemOut.log then this section is blank.

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