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Administering Connections V5.5Welcome to the IBM Connections V5.5 documentation. IBM Connections is social networking software designed for the workplace. Its features help you to establish dynamic networks that connect you to the people and information you need to achieve your business goals.
Troubleshooting and supportTo isolate and resolve problems with your HCL products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your IBM® products, including IBM Connections™.
Troubleshooting tips
Troubleshooting SearchIf you experience indexing issues, consider validating Search seedlists to help you identify the source of the problem. You can also configure settings to avoid out-of-memory issues or other problems caused by long response times from the Search application.
Analyzing results from the search serverStatus pageTheIBM Connections™ Search Engine provides the search serverStatus web page that you can use to troubleshoot search issues.
Reviewing the Initial Indexing Exceptions tabThe Initial Indexing Exceptions tab returns any exceptions encountered when crawling the services during an initial index building task.

Reviewing the Initial Indexing Exceptions tab

The Initial Indexing Exceptions tab returns any exceptions encountered when crawling the services during an initial index building task.

Checking exceptions encountered when crawling services

Review any exceptions displayed and determine why the URL that is displayed is not returning data to be indexed. Use these steps to investigate exceptions returned in this tab:

Check that the service has started without any exceptions being encountered.
Determine if the URL displayed is returning data by opening it in a browser.
Review the logs from the problem service and address any exceptions found.

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