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Administering Connections V5.5Welcome to the IBM Connections V5.5 documentation. IBM Connections is social networking software designed for the workplace. Its features help you to establish dynamic networks that connect you to the people and information you need to achieve your business goals.
Troubleshooting and supportTo isolate and resolve problems with your HCL products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your IBM® products, including IBM Connections™.
Troubleshooting tips
Troubleshooting SearchIf you experience indexing issues, consider validating Search seedlists to help you identify the source of the problem. You can also configure settings to avoid out-of-memory issues or other problems caused by long response times from the Search application.
Analyzing results from the search serverStatus pageTheIBM Connections™ Search Engine provides the search serverStatus web page that you can use to troubleshoot search issues.
Reviewing the SAND Validation tabThe SAND validation tabs checks the files needed for the SAND index are in place..

Reviewing the SAND Validation tab

The SAND validation tabs checks the files needed for the SAND index are in place..

Checking that the application seedlists are available

The SAND validation tabs checks the files needed for the SAND index are in place. If all the files necessary are in place for the SAND index the following is highlighted in green:

Checking that the file has been created: evidence.dat.
Checking that the file has been created: index_sand.
Checking that the file has been created: data.dat.
Checking that the file has been created: map.dat.
Checking that the file has been created: graph.

If one or more of the files are missing, perform the following checks:

Review the SystemOut Log Exceptions tab for errors related to SAND indexing.
Check that the SAND task is configured correctly, follow the steps in Listing social analytics scheduled tasks.

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