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Administering Connections V5.5Welcome to the IBM Connections V5.5 documentation. IBM Connections is social networking software designed for the workplace. Its features help you to establish dynamic networks that connect you to the people and information you need to achieve your business goals.
Troubleshooting and supportTo isolate and resolve problems with your HCL products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your IBM® products, including IBM Connections™.
Troubleshooting tips
Troubleshooting HelpFind out how to resolve problems accessing the product help.

Troubleshooting Help

Find out how to resolve problems accessing the product help.

About this task

If the following error message is displayed when you click the Help link in the product, correct the problem using the the following procedure:

Error 500: org.apache.jasper.JasperException: java.security.AccessControlException: Access denied 
 (java.lang.RuntimePermission.setContextClassLoader)

Procedure

Log into the WebSphere® Application Server Integrated Solutions Console as an administrator.
Expand Security, and then click Global security.
In the Java™ 2 security section, if the Use Java 2 security to restrict application access to local resources option is selected, then deselect it.
Click Apply, and then click OK.

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