This Help Center provides documentation on all aspects of the HCL Commerce+ product, from installation and deployment to operating and customization.
The topics in this section focus on tasks that are performed by business users, marketers, and customer support representatives to connect with partners and attract and satisfy customers.
Commerce+ allows you to manage various business tools such as Promotions, Catalog, Promotions, Inventory, and so on. Users accessing at least one business tool can see the Business Tools menu. The user can see tools that are accessible to the current user.
Customer Management tools are used to manage business accounts and catalogs for Commerce Lab.
Managing a business account and catalog involves tasks that create and modify business accounts and catalogs. The various tasks that are involved in managing a business account and catalogs are performed by different roles.
Use the Commerce Lab Tools to change business accounts.
Welcome to the HCL Commerce+ overview. Explore these feature overviews to learn how Commerce+ operates. Refer to the related links listed at the end of each topic to access expanded product documentation.
This section provides details on deploying HCL Commerce+. It explains how to download the Docker images and Git bundles that comprise the product, how to create a minimal environment, and how to plan for a full deployment. It details supported software versions, patches, and configurations to ensure the platform performs well.
The following topics show how to migrate an existing HCL Commerce Version 9.1 environment to Commerce+. The process consists of an initial migration of your database contents. This is followed by a code migration. Both are fully described.
Accessible through a web-based interface, Commerce Lab enables users to manage all key aspects of their commerce operations, including catalogs, marketing, pricing, users, stores, customers, workspaces, sellers, and administrative functions—empowering teams with greater flexibility and control.
The Search tool is accessible from the Commerce Lab. It enables several functionalities related to search, such as Search Term Associations, Search Analytics, Search Templates, and so on. It allows the admin to preview the search terms displayed on the storefront and delivers customized search results when customers search the storefront. Search analytics helps customers to understand the patterns and items users are searching.
Use the Catalog Filter and Pricing tool in Commerce Lab to create and manage catalog filters, price lists, and price rules. Sellers, Sales Managers, and Account Representatives can use the tool's flexible features to implement catalog filtering and pricing strategies that meet the site's business needs over time.
Use the Catalogs tool in the Commerce Lab to manage catalogs, categories, catalog entries, merchandising associations, product attributes, and attachments in your store. The Catalogs tool lets business users create, and manage online catalogs. Catalogs provide a way of organizing the products that you want to sell. You define catalog data in groups of categories and products. Catalog data contains descriptions and pricing information for products and services.
Use the Marketing tool in the Commerce Lab to create and manage marketing campaigns and other store content, excluding catalog content. You can use the extensive precision marketing features in the tool to deliver targeted marketing messages to customers.
Commerce+ offers various Packaged Business Capabilities (PBCs). This section explains the Commerce Lab tooling support for the Inventory.
Use the Promotions tool in Commerce Lab to create and manage promotions that support the marketing campaigns for your site.
To create a business account, use the Business Relationship Management tools in Commerce Lab Tools. The seller administrator creates a buyer organization by using the Organization Administration Console before a new business account can be created. Ensure that at least one person who is associated with the buyer organization is a registered customer (a contact at the buyer organization is required).
Use the Commerce Lab Tools to view contracts for a business account.
Use Commerce Lab Tools to delete business accounts.
Use the Commerce Lab to add a purchase order to an existing business account.
Use the Commerce Lab Tools to change details about an existing purchase order that is associated with a business account.
Use the Commerce Lab Tools to delete a purchase order that is already associated with a business account.
Use the Commerce Lab to change the shipping charges for a business account.
Use the Commerce Lab Tools to find business accounts.
Contracts enable a customer organization or a customer group to purchase products from a store at a specified price for a specified time under specific conditions.
Store management tool allows you to manage stores, taxes, shipping, and installments through the Commerce Lab.
The Workspace Management tool is a graphical user interface tool that is used to manage workspaces and workspace-related activities. It provides a single view across all workspaces and all tasks in the workspaces where managers can see how work is progressing.
Commerce Lab has the Analytics tool listed in the hamburger menu.
The site administrator performs the tasks needed to support day to day operations of the Commerce+ site.
Using Commerce+'s xC programming model, you can use HCL-provided extension points to extend existing Commerce logic. You can implement these extensions with the xC Customization toolkit provided by HCL. Commerce+ also provides Packaged Business Capability integrations that extend the product's reach and functionality.
These topics describe the security features of Commerce+ and how to configure these features.
Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of Commerce+ site performance.
Topics in the Troubleshooting section highlight common issues that are encountered with Commerce+, and how they can be addressed or mitigated.
Topics in the Reference section contain all of the Commerce+ reference documentation.