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HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
Operating
Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.
Management Center for HCL Commerce
The Management Center for HCL Commerce, is a suite of tools to support store management, merchandising, and marketing tasks for business users (Sellers, Marketing Managers, Product Managers, Catalog Managers, and others).
Workspace Management tool
The Workspace Management tool is a graphical user interface tool that is used to manage workspaces and workspace-related activities. It provides a single view across all workspaces and all tasks in the workspaces where managers can see how work is progressing.
Managing roles in workspaces, task groups, and tasks
Workspace managers, task group approvers, and content contributors can only perform tasks associated with their role.
Managing tasks
Your workspace role defines the authorities you have in relation to tasks. For example, you must be assigned the Workspace Manager role to create a task.

Documentation
HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
- Getting started
  HCL Commerce has different advantages for business users, administrators and developers. HCL Commerce targets each of these roles with a tailored set of offerings so that each of your users can get maximum benefit.
- Installing and deploying
  Learn how to install and deploy HCL Commerce development environments and HCL Commerce production environments.
- Migrating
  Before you migrate to HCL Commerce Version 9, review this information to help plan and execute your migration.
- Operating
  Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.
  - Management Center for HCL Commerce
    The Management Center for HCL Commerce, is a suite of tools to support store management, merchandising, and marketing tasks for business users (Sellers, Marketing Managers, Product Managers, Catalog Managers, and others).
    - Management Center keyboard shortcuts
      Use the Management Center keyboard shortcuts to access user interface functions or complete tasks, using a single key or combination of keys.
    - Working in extended site stores in Management Center
      If your company operates an extended site, you can perform certain tasks directly from your extended site store within Management Center.
    - Manage content externally for use in Management Center
      If content management capabilities other than the functionality that is provided by default with HCL Commerce is required, HCL Commerce can be integrated with IBM Web Content Manager. If HCL Commerce is integrated with IBM Web Content Manager, you can use content from IBM Web Content Manager content libraries with Management Center objects.
    - Management Center user interface
      The Management Center user interface provides a usable, intuitive, and efficient way to complete your business tasks.
    - Using the Management Center
      The starting point for all Management Center tasks is to open the tooling. Afterward, you can use several methods to complete a task: by selecting menu options, by clicking toolbar buttons, by right-clicking and selecting menus, or by keyboard shortcuts.
    - Catalogs tool
      Use the Catalogs tool in Management Center to manage catalogs, categories, catalog entries, merchandising associations, product attributes, and attachments in your store.
    - Marketing tool
      Use the Marketing tool to create, manage, and analyze marketing activities, campaigns, and customer segments to deliver personalized content to your store pages. The extensive precision marketing features in the tool is used to deliver the targeted marketing messages to customers.
    - Promotions tool
      Use the Promotions tool in Management Center to create and manage promotions that support the marketing campaigns for your site.
    - Attachments tool
      As a Product Manager, Marketing Manager, or Category Manager, you can use the Attachments tool to manage URLs that point to marketing image files, catalog image files, PDF documents, and multimedia files that you use in marketing campaigns.
    - Catalog Filter and Pricing tool
      Use the Catalog Filter and Pricing tool in Management Center to create and manage catalog filters, price lists, and price rules. Sellers, Sales Managers, and Account Representatives can use the tool's flexible features to implement catalog filtering and pricing strategies that meet the site's business needs over time.
    - Installments tool
      Use the Installments tool in Management Center to create and manage installment rules that support the payment methods for your site.
    - Commerce Composer tool
      Create pages and build layouts for your store directly in Management Center without involving IT by using the Commerce Composer tool. Take advantage of the tool's page design and management functions to improve your productivity and give you more control over the customer experience.
    - Store Management tool
      As a Seller, Site Administrator, or Channel Manager, you can use the Store Management tool in Management Center to manage your stores. The Store Management tool in Management Center replaces all of the store management features in HCL Commerce Accelerator, except store creation and the ability to suspend and resume stores.
    - Workspace Management tool
      The Workspace Management tool is a graphical user interface tool that is used to manage workspaces and workspace-related activities. It provides a single view across all workspaces and all tasks in the workspaces where managers can see how work is progressing.
      - Workspace management
        You can use the Workspace Management tool in Management Center to manage and edit workspaces and its tasks and task groups you are authorized to work with.
      - Managing roles in workspaces, task groups, and tasks
        Workspace managers, task group approvers, and content contributors can only perform tasks associated with their role.
        Working on approved content
        If workspaces are enabled, you might have to work on content outside of a workspace. For instance, if you have changes or additions that must be made quickly without the need for approvals.
        Managing workspaces
        You can only perform tasks associated with your role in workspaces.
        Managing task groups
        Your workspace role defines the authorities that you have in relation to task groups. For example, you must be assigned the Workspace Task Group Approver role to approve a task group.
        Managing tasks
        Your workspace role defines the authorities you have in relation to tasks. For example, you must be assigned the Workspace Manager role to create a task.
        Creating tasks
        Create tasks within a task group so that contributors can do work in Management Center under the task. Try to combine the work that is assigned to a contributor into one task where possible.
        Changing tasks
        You can update tasks that were already created. For example, you can update the task to include new contributors.
        Deleting tasks
        When you delete an inactive task, the task is deleted from the system. You cannot delete a task once the task has been activated.
        Completing tasks
        If you have completed all of the content changes in a task, you can mark the task as completed.
        Approving and rejecting task groups
        If you are a Workspace Task Group Approver, you can approve or reject task groups when all of the tasks in the task group have been completed by the Workspace Content Contributors.
        Reactivating tasks
        You can reactive tasks that are in the completed state. Once reactivated, tasks are changed from a completed state to active, and moved to the To Do list.
        Viewing workspace tasks and task details
        Tasks provide a separation of responsibility. Each task is an individual unit of work that contributes to the completion of an activity. You can view tasks that are assigned to you in the Management Center.
        Viewing workspace task details
        Each task is an individual unit of work that contributes to the completion of an activity. The Workspace Content Contributor and Workspace Content Approver can view the tasks and task details that are assigned to them in the Management Center.
        Searching for tasks
        After you create a task, you can search for tasks in the Workspace Management tool. You can search for tasks by using quick search or advanced search.
        Working on tasks
        If workspaces are enabled, you must be in working mode before you can work on activities that were assigned to you in the Management Center. Once in working mode, any changes that are made to your store in the Management Center, are made only within the workspace to which the task belongs.
        Adding comments to tasks
        You can add a comment to a task as a reminder to finish something later, a note to state what actions you performed, or extra instructions. All comments are added to the task group, not the individual task.
        Viewing task comments
        View comments from other workspace managers and contributors to track details about changes made under tasks.
        Viewing task changes
        All changes made to business objects within a task are listed in the History pane as either create, modify, or delete history records. You can view a list of changes made to task by viewing the History tab.
        Comparing task changes with approved content
        All changes that are made to business objects within a task are listed in the History pane as either create, modify, or delete history records. Comparing a modified business object with the approved content displays both versions of the object side by side for quick comparison.
        Undoing task changes
        Task group approvers can undo changes that are made under a task. Undoing task changes gives task group approvers more control over how they can manage tasks and task groups.
    - Previewing a store
      Preview your store to ensure that changes made in Management Center show up in your store as expected. You can use store preview in production, authoring, and staging environments.You can use store preview within the authoring instances for any of your environments. Do not use store preview within the live instance of your HCL Commerce on Cloud environments.
    - Management Center frequently asked questions (FAQ)
      Resolve general problems and verify system compatibility, including supported browsers and operating system requirements, for the Management Center.
    - Management Center Troubleshooting
      If you encounter issues with the Management Center that are not related to any specific tool, review this troubleshooting topic to solve common problems.
  - HCL Commerce Accelerator
    Use the HCL Commerce Accelerator to maintain online stores.
  - HCL Customer Service for HCL Commerce JSP stores
    HCL Customer Service for HCL Commerce provides customer service enhancements that enable a customer service representative (CSR) to resolve common issues and capture orders. These capabilities are built into the HCL Commerce Aurora storefront and enable a CSR to complete key tasks on behalf of a guest and registered customers for both B2B and B2C stores. Customer Service for HCL Commerce is offered for both Professional and Enterprise editions.
- Integrating
  Topics in the Integrating category highlight the tasks that are commonly performed for using HCL Commerce in combination with other products.
- Administering
  Topics in the Administering category highlight tasks that are typically performed by the Site Administrator, to support daily operations of the HCL Commerce site.
- Customizing
  The topics in the Customizing section describe tasks performed by an application developer to customize HCL Commerce.
- Tutorials
  HCL Commerce provides many tutorials to help you customize and understand your HCL Commerce instance and stores.
- Samples
  Topics in the Samples category highlight the various samples that are provided with HCL Commerce.
- Compliance
  The following section describes how you can leverage HCL Commerce features and functionality to help your site be compliant with different privacy and security standards.
- Securing
  These topics describe the security features of HCL Commerce and how to configure these features.
- Performance
  Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of HCL Commerce site performance.
- Troubleshooting
  Topics in the Troubleshooting section highlight common issues that are encountered with HCL Commerce, and how they can be addressed or mitigated.
- Reference
  Topics in the Reference section contain all of the HCL Commerce reference documentation.

Managing tasks

Your workspace role defines the authorities you have in relation to tasks. For example, you must be assigned the Workspace Manager role to create a task.

Use the following table to understand your authorities, based on the workspace roles you are assigned:

Tasks and roles when working with tasks
Task	Workspace manager	Task group approver	Content contributor
Create tasks	✓
Change tasks	✓
Delete tasks	✓
Mark tasks as complete	✓		✓
Approve or reject tasks	✓	✓
Reactivate tasks	✓	✓
View tasks	✓	✓	✓
View task details	✓	✓	✓
Search for tasks	✓	✓	✓
Work on tasks		✓ (Approval task)	✓
Add comments to tasks	✓	✓	✓
View comments in tasks	✓	✓	✓
View tasks history	✓	✓	✓
Open task changes		✓	✓
Compare changes with approved content		✓	✓
Undo task changes		✓