Welcome
Service Graph Connector Integration
The BigFix Service Graph Connector is available as an add-on for integrating BigFix Inventory with your CMDB. The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.
Support and Troubleshooting
This section provides information on resolving common issues with the ServiceNow Graph Connector.
Troubleshooting

BigFix Documentation Homepage
RHEL ESU Add-On User's Guide
BigFix content supporting Red Hat’s Extended Update Support (EUS) and Extended LifeCycle Support (ELS) patching program is available as an add-on to the BigFix Patch, BigFix Lifecycle and BigFix Compliance products.
Payment Card Industry (PCI) Add-on User Guide
The BigFix PCI DSS Add-On is a premium component that provides security configuration checklists that are based the Payment Card Industry Data Security Standard (PCI DSS). These compliance checks are designed to help ensure continuous compliance at every endpoint in your organization.
Service Graph Connector Integration
The BigFix Service Graph Connector is available as an add-on for integrating BigFix Inventory with your CMDB. The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.
- Service Graph Connector Integration
  The Service Graph Connector allows you to integrate the BigFix Inventory with the CMDB. The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.
- System requirements
  This topic provides detailed information about the system requirements.
- Configuration Instructions
  Beginning with Rome, the out of the box MID Server security policy checks for certificates for communicating with mid server. For more information on MID Server certificate check policies, refer to ServiceNow documentation.
- External systems connection
- Testing the configuration
- Demo Data
- Rest API and existing mappings
  Learn how to integrate and interact with ServiceNow using REST APIs, including configuring existing data mappings for seamless data exchange.
- Support and Troubleshooting
  This section provides information on resolving common issues with the ServiceNow Graph Connector.
  - Service Level Agreement Definition
  - Troubleshooting
- Working with different data sources
  Data source integration is a user-led project. The user is responsible for data preparation and subsequent process determination. They have full autonomy and are accountable for aligning the data with their organization's requirements.
- BigFix Inventory Service Graph Connector Troubleshooting
  This topic provides information on troubleshooting ServiceNow which only data source is BigFix Inventory Service Graph Connector. In case other connectors, or data sources are present that import Computer and Software data into ServiceNow, this procedure will have discrepancies in number of Computers and Software.

Troubleshooting

One of the important issue is BigFix data in ServiceNow CMDB not being updated.

Troubleshooting steps:

Check if the scheduled import has run as per its configured time frequency.
Check if your ServiceNow instance can connect BigFix by clicking 'Test the connection' under setup guide.
Check if the import set can fetch data in staging tables by looking through import set tables under the 'Service Graph Connector for BigFix' Application.
Lastly you can see all the logs in System Logs for troubleshooting it further.

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