Welcome
Service Graph Connector Integration
The Service Graph Connector is available as an add-on for integrating BigFix Inventory with your CMDB. The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.
Service Graph Connector Integration
The Service Graph Connector (SGC) allows you to integrate the BigFix Inventory with the ServiceNow Configuration Management Database (CMDB). The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.

BigFix Documentation Homepage
BigFix AEX
Welcome to the BigFix AEX (Advanced Endpoint Management) documentation.
Runbook AI (Add-on)
The Runbook AI (Add-on) is designed for both BigFix Runbook AI administrators and end users who are working towards the resolution of IT support tickets. Its primary purpose is to help BigFix administrators to easily monitor the health of their servers and initiate well-informed recovery actions with specialized Runbooks AI.
CISA Known Exploited Vulnerabilities (KEV): Overview
The Known Exploited Vulnerabilities (KEV) Content Pack is available as an add-on for BigFix. It is a collection of BigFix Fixlets that is derived from extensive research of the CISA KEV catalog, NVD, and Vendor Advisories. This KEV Content Pack provides BigFix operators with the ability to quickly identify endpoints with vulnerabilities that are high-risk and time-sensitive given that they are known to have been exploited or are actively being exploited.
Payment Card Industry (PCI) Add-on User Guide
The BigFix PCI DSS Add-On is a premium component that provides security configuration checklists that are based the Payment Card Industry Data Security Standard (PCI DSS). These compliance checks are designed to help ensure continuous compliance at every endpoint in your organization.
RHEL ESU Add-On User's Guide
BigFix content supporting Red Hat's Extended Update Support (EUS) and Extended LifeCycle Support (ELS) patching program is available as an add-on to the BigFix Patch, BigFix Lifecycle, and BigFix Compliance products.
Service Graph Connector Integration
The Service Graph Connector is available as an add-on for integrating BigFix Inventory with your CMDB. The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.
- Service Graph Connector Integration
  The Service Graph Connector (SGC) allows you to integrate the BigFix Inventory with the ServiceNow Configuration Management Database (CMDB). The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.
  - System requirements
    This topic provides detailed information about the system requirements.
  - Configuration Instructions
    Configure a customer instance of the Service Graph Connector for HCL BigFix following the initial deployment of the application.
  - External systems connection
  - Testing the configuration
  - Demo Data
  - Rest API and existing mappings
    Learn how to integrate and interact with ServiceNow using REST APIs, including configuring existing data mappings for seamless data exchange.
  - Computers
    Refer to the REST API for hardware (v2) to know about the BigFix Inventory computers (hardware) API v2.
  - Software
    Refer to the Retrieval of software inventory (v2) to know about the BigFix Inventory computers (hardware) API v2.
  - Software Usage
    Set up the initial configuration to import software usage data from BigFix Inventory into ServiceNow.
  - Support and Troubleshooting
    This section provides information on resolving common issues with the ServiceNow Graph Connector.
  - Working with different data sources
    Data source integration is a user-led project. The user is responsible for data preparation and subsequent process determination. They have full autonomy and are accountable for aligning the data with their organization's requirements.
  - BigFix Inventory Service Graph Connector Troubleshooting
    This topic provides information on troubleshooting ServiceNow which only data source is BigFix Inventory Service Graph Connector. In case other connectors, or data sources are present that import Computer and Software data into ServiceNow, this procedure will have discrepancies in number of Computers and Software.
- Release Notes
  This topic lists new features and changes introduced in each release of the Service Graph Connector for HCL BigFix.
- Guide in PDF format
Windows ESU Patch Add-On User's Guide
BigFix content supporting the Extended Support Updates (ESU) patching program from Microsoft® is available as an add-on to BigFix Patch, BigFix Lifecycle and BigFix Compliance.
BigFix Patch Workbench Add-On
This topic provides an overview of BigFix Patch Workbench, an automated solution that streamlines patch deployment, reduces tool fragmentation, integrates with ServiceNow, and enhances compliance and productivity across ITSM processes.
Add-ons guides in PDF format
Below is a comprehensive list of links to the Add-ons user guides available in PDF format, designed to assist users in navigating and utilizing the software effectively:

Service Graph Connector Integration

The Service Graph Connector (SGC) allows you to integrate the BigFix Inventory with the ServiceNow Configuration Management Database (CMDB). The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.

The connector maps BigFix Inventory data into the ServiceNow CMDB by categorizing it into three primary entities:

Computer: Represents the physical and virtual hardware assets in your infrastructure. The integration creates and updates configuration items (CIs) for these devices, capturing essential details such as operating system types, hardware status, and network configurations.
Software: Represents the software applications installed across your hardware assets. The connector imports detailed records of software components, including publisher names, detailed versions, and release information, allowing you to maintain a comprehensive software inventory.
Software Usage: Tracks the active utilization of the installed software. The connector captures usage metrics such as average run time, total runs, and the dates the software was first and last used. The integration dynamically routes this data into either the standard CMDB software usage table or a dedicated custom table, depending on whether the Software Asset Management Foundation plugin is active in your instance.

For information on integrations API, refer to REST API.