Welcome
Service Graph Connector Integration
The Service Graph Connector is available as an add-on for integrating BigFix Inventory with your CMDB. The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.
Release Notes
This topic lists new features and changes introduced in each release of the Service Graph Connector for HCL BigFix.

BigFix Documentation Homepage
BigFix AEX
HCL BigFix AEX is an enterprise Agentic AI platform designed to help organizations move from AI-assisted recommendations to Agentic AI execution. It provides a structured environment for building, deploying, and governing AI agents that can understand user intent, work with enterprise context, interact with business systems, and complete multi-step workflows. Refer to BigFix AEX for more details.
Runbook AI (Add-on)
The Runbook AI (Add-on) is designed for both BigFix Runbook AI administrators and end users who are working towards the resolution of IT support tickets. Its primary purpose is to help BigFix administrators to easily monitor the health of their servers and initiate well-informed recovery actions with specialized Runbooks AI.
CISA Known Exploited Vulnerabilities (KEV): Overview
The Known Exploited Vulnerabilities (KEV) Content Pack is available as an add-on for BigFix. It is a collection of BigFix Fixlets that is derived from extensive research of the CISA KEV catalog, NVD, and Vendor Advisories. This KEV Content Pack provides BigFix operators with the ability to quickly identify endpoints with vulnerabilities that are high-risk and time-sensitive given that they are known to have been exploited or are actively being exploited.
Payment Card Industry (PCI) Add-on User Guide
The BigFix PCI DSS Add-On is a premium component that provides security configuration checklists that are based the Payment Card Industry Data Security Standard (PCI DSS). These compliance checks are designed to help ensure continuous compliance at every endpoint in your organization.
RHEL ESU Add-On User's Guide
BigFix content supporting Red Hat's Extended Update Support (EUS) and Extended LifeCycle Support (ELS) patching program is available as an add-on to the BigFix Patch, BigFix Lifecycle, and BigFix Compliance products.
Service Graph Connector Integration
The Service Graph Connector is available as an add-on for integrating BigFix Inventory with your CMDB. The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.
- Service Graph Connector Integration
  The Service Graph Connector (SGC) allows you to integrate the BigFix Inventory with the ServiceNow Configuration Management Database (CMDB). The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.
- Release Notes
  This topic lists new features and changes introduced in each release of the Service Graph Connector for HCL BigFix.
- Guide in PDF format
Windows ESU Patch Add-On User's Guide
BigFix content supporting the Extended Support Updates (ESU) patching program from Microsoft® is available as an add-on to BigFix Patch, BigFix Lifecycle and BigFix Compliance.
BigFix Quantum Risk Analyzer
The BigFix Quantum Risk Analyzer (QRA) is an add-on that discovers and assesses the cryptographic posture of your managed endpoints, so you can find quantum-vulnerable systems, prioritize remediation, and demonstrate compliance from the BigFix Console.
BigFix Patch Workbench Add-On
This topic provides an overview of BigFix Patch Workbench, an automated solution that streamlines patch deployment, reduces tool fragmentation, integrates with ServiceNow, and enhances compliance and productivity across ITSM processes.
Add-ons guides in PDF format
Below is a comprehensive list of links to the Add-ons user guides available in PDF format, designed to assist users in navigating and utilizing the software effectively:

Release Notes

This topic lists new features and changes introduced in each release of the Service Graph Connector for HCL BigFix.

Version 1.9.1

Bug Fixes

Software Usage Import Job imports no data from BFI 11.0.8 and later
Issue: In Service Graph Connector for BigFix (SGC) 1.9.0 with HCL BigFix Inventory (BFI) 11.0.8 or later, the Software Usage Import Job completes without processing any records.
BFI 11.0.8 changed the format of the usage_data payload in the Software Usage API response from an object to an array of objects. SGC 1.9.0 does not support the new format.
Resolution: SGC 1.9.1 supports the new usage_data format. The Software Usage Import Job now processes usage data from BFI 11.0.8 and later.
If you use SGC 1.9.0 with BFI 11.0.8 or later:
1. Upgrade to SGC 1.9.1.
2. Re-run the Software Usage Import Job to import the missed usage data.
SGC 1.9.1 supports BFI 11.0.8 and later. If you use BFI 11.0.7, continue to use SGC 1.9.0. If you upgrade BFI to 11.0.8 or later, upgrade SGC to 1.9.1 as well.

Version 1.9.0

Version 1.9.0 is now compliant with ServiceNow's latest SGC Central framework.

New Features

Software Usage import from BigFix Inventory
You can now import Software Usage data directly from HCL BigFix Inventory into ServiceNow. The imported data populates Software Usage records in ServiceNow automatically.
A dedicated job also runs automatically to remove Software Usage details for inactive, uninstalled, or decommissioned software inventories.
For more details, see Software Usage.

Bug Fixes

Script error no longer blocks the Software Removal job
A script error that caused the Software Removal job to fail has been fixed. The error appeared in the updateTransformHistory function of the BigFixRemoveSoftwareSetCompareUtil script include and prevented the job from completing. The fix ensures the job runs without errors.