Welcome
Service Graph Connector Integration
The BigFix Service Graph Connector is available as an add-on for integrating BigFix Inventory with your CMDB. The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.
Working with different data sources
Data source integration is a user-led project. The user is responsible for data preparation and subsequent process determination. They have full autonomy and are accountable for aligning the data with their organization's requirements.
Different values

BigFix Documentation Homepage
RHEL ESU Add-On User's Guide
BigFix content supporting Red Hat’s Extended Update Support (EUS) and Extended LifeCycle Support (ELS) patching program is available as an add-on to the BigFix Patch, BigFix Lifecycle and BigFix Compliance products.
Payment Card Industry (PCI) Add-on User Guide
The BigFix PCI DSS Add-On is a premium component that provides security configuration checklists that are based the Payment Card Industry Data Security Standard (PCI DSS). These compliance checks are designed to help ensure continuous compliance at every endpoint in your organization.
Service Graph Connector Integration
The BigFix Service Graph Connector is available as an add-on for integrating BigFix Inventory with your CMDB. The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.
- Service Graph Connector Integration
  The Service Graph Connector allows you to integrate the BigFix Inventory with the CMDB. The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.
- System requirements
  This topic provides detailed information about the system requirements.
- Configuration Instructions
  Beginning with Rome, the out of the box MID Server security policy checks for certificates for communicating with mid server. For more information on MID Server certificate check policies, refer to ServiceNow documentation.
- External systems connection
- Testing the configuration
- Demo Data
- Rest API and existing mappings
  Learn how to integrate and interact with ServiceNow using REST APIs, including configuring existing data mappings for seamless data exchange.
- Support and Troubleshooting
  This section provides information on resolving common issues with the ServiceNow Graph Connector.
- Working with different data sources
  Data source integration is a user-led project. The user is responsible for data preparation and subsequent process determination. They have full autonomy and are accountable for aligning the data with their organization's requirements.
  - Reconciliation Rules
  - Different values
- BigFix Inventory Service Graph Connector Troubleshooting
  This topic provides information on troubleshooting ServiceNow which only data source is BigFix Inventory Service Graph Connector. In case other connectors, or data sources are present that import Computer and Software data into ServiceNow, this procedure will have discrepancies in number of Computers and Software.

Different values

Each data source may provide values in different formats or units. To ensure consistency, it's important to use IntegrationHub ETL to identify discrepancies and apply the necessary transformations to standardize the data. For example:


Field	BigFix	ServiceNow Discovery
Disk Name	\\.\PHYSICALDRIVE0	Disk #0

To standardize the Disk Name as 'Disk #0', a transformation logic must be created in IntegrationHub ETL, and the transformed field must be correctly mapped in the Disk mapping.

Questions or issues related to Reconciliation Rules or IntegrationHUB ETL are not supported by HCL. For assistance, please contact ServiceNow Support.

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