Requesting temporary access to targets

You can use BigFix® Remote Control to access and establish a remote control session with the targets you have permission to access. The type of access is determined by your group membership, and the relationships that have been set up between these groups and target groups. However, you can also request temporary access to one or more targets that you do not have access to using the Request access function. Use this function to select the required targets, define the types of remote control sessions that you want to establish, and define a time period for the temporary access. When the request is submitted, notification is sent to an administrator. When the request is answered, an email is sent to you detailing the outcome of the request.
Note: The email functionality must be enabled on the BigFix® Remote Control Server so that the notification process can take place. For details about enabling email, see the BigFix® Remote Control Administrator's Guide.

You can request temporary access to targets for the following reasons:

  • You have been notified of a problem on a target or targets that are not members of any of the target groups you have permission to access and you need to establish a connection to be able to solve the problem.
  • The permissions that you have for accessing these targets have expired or do not allow you to do what is required for the session.
  • You are not a registered user in the BigFix® Remote Control Server.

The following info must be provided for an access request.

Session Types
Enter the session types that you want to establish with the chosen targets.
Justification
Enter the reason for requesting access to the selected targets.
Note: You must add any policies that you want to be valid for the session. Particularly where you have existing permissions to access the target, but need these modified for the temporary session, otherwise your existing policies are in effect for the session.

For example: You are not allowed to access or view the registry keys of the target but need to for the temporary session. You must enter in the justification that you need to access the registry keys so that the administrator can enable the registry keys policy for the temporary session.

Start date
Enter the date, in the format yyyy-mm-dd, or select from the calendar. This is the date you want the access to start.
Start time
Enter a time, in the format hh:mm:ss. This is the time that you want the access to start.
End date
Enter the date, in the format yyyy-mm-dd, or select from the calendar. This is the date that you want the access to end.
End time
Enter a time, in the format hh:mm:ss. This is the time that you want the access to end.
email address
Required. Enter your email address. This address is used by an administrator when responding to the request.