By using BigFix® Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
This guide is for users who want to administer BigFix® Remote Control.
Use remote control sessions to establish a connection to a computer in your environment to observe or actively control the computer remotely. In the session the controller user's keyboard and mouse become the primary keyboard and mouse for the remote system. Functions such as chat, guidance, reboot, and file transfer are some of the options available for use in a remote control session.
You can install tools that you can use to start a remote control session from the command line. You can also use the tools to run a command on a target and see the output of the command on your computer.
Edit the trc_controller.cfg file to create and configure global controller properties. The properties are used by the BigFix® Remote Control controller component during a peer to peer remote control session. The property values are the same for every user who runs the controller.
Remote control session events are saved for auditing purposes if the AuditToSystem policy is enabled for the session.
In most of cases, connectivity problems that are experienced in BigFix® Remote Control are related to the surrounding network infrastructure. Error messages in BigFix Remote Control help to pin point these problems.
During a remote control session that is connected by using a broker, when connection failure is detected, reconnection to the session is attempted automatically. The controller user and target user are informed of what is happening with the session connection through various message windows.
The following status messages can be displayed on the controller during a remote control session in which smart card authentication is enabled. A Hide button is displayed on some of the message windows. Click Hide to minimize the message window and continue in the session.
During a remote control session with a BigFix® Remote Control Target for macOS, you can inject the following keyboard shortcuts. The shortcuts are displayed in the Perform Action in Target menu in the controller UI.
Use BigFix® Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.