Remote Control V9.1.4
- Release Notes V9.1.4 Fixpack 1
- BigFix® Remote Control V9.1.4 Installation Guide
  By using BigFix® Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- BigFix® Remote Control V9.1.4 Administrators Guide
  This guide is for users who want to administer BigFix® Remote Control.
- BigFix® Remote Control V9.1.4 Console Users Guide
- BigFix® Remote Control V9.1.4 Controller Users Guide
  - The BigFix® Remote Control server interface
  - Remote control sessions
    Use remote control sessions to establish a connection to a computer in your environment to observe or actively control the computer remotely. In the session the controller user's keyboard and mouse become the primary keyboard and mouse for the remote system. Functions such as chat, guidance, reboot, and file transfer are some of the options available for use in a remote control session.
  - Using the controller interface as a controller user
  - Use remote control commands from the command line
    You can install tools that you can use to start a remote control session from the command line. You can also use the tools to run a command on a target and see the output of the command on your computer.
  - Configuring global controller properties
    Edit the trc_controller.cfg file to create and configure global controller properties. The properties are used by the BigFix® Remote Control controller component during a peer to peer remote control session. The property values are the same for every user who runs the controller.
  - Auditing
    Remote control session events are saved for auditing purposes if the AuditToSystem policy is enabled for the session.
  - Ensuring that current data is reported
  - Error messages
    In most of cases, connectivity problems that are experienced in BigFix® Remote Control are related to the surrounding network infrastructure. Error messages in BigFix Remote Control help to pin point these problems.
  - Session resilience for sessions that are connected by using a broker
    During a remote control session that is connected by using a broker, when connection failure is detected, reconnection to the session is attempted automatically. The controller user and target user are informed of what is happening with the session connection through various message windows.
  - Smart card status messages
    The following status messages can be displayed on the controller during a remote control session in which smart card authentication is enabled. A Hide button is displayed on some of the message windows. Click Hide to minimize the message window and continue in the session.
  - Keyboard shortcuts for the BigFix® Remote Control Target for macOS
    During a remote control session with a BigFix® Remote Control Target for macOS, you can inject the following keyboard shortcuts. The shortcuts are displayed in the Perform Action in Target menu in the controller UI.
- BigFix® Remote Control V9.1.4 Target Users Guide
- BigFix® Remote Control V9.1.4 On-demand Target Guide
  Use BigFix® Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V9.1.4 Readme file

Requesting access to targets as a non registered user in the BigFix® Remote Control Server.

About this task

If you are not a registered user in the BigFix® Remote Control Server, you can request temporary access to targets. Use this procedure if you do not use the BigFix® Remote Control Server application but need access to update software on certain targets, or need to debug a problem on a target. The availability of this option is determined by the property trc.ticket.allow.allaccess, set in the trc.properties file. For details about editing the properties files, see the BigFix® Remote Control Administrator's Guide.

To request temporary access to one or more targets, complete the following steps:

Procedure

Type the following URL into your browser
http://servername/trc/requestAccessAnon.do

where servername is the address of your BigFix® Remote Control Server
Enter the required information for the access request.
For more details, see Requesting temporary access to targets.
Click Submit.

Results

Note: You must give details of the targets required in the Admin Notes® field so that the administrator who accesses the request can determine which targets to select.

When you click Submit an email containing the request is sent to the administrator. An email is returned detailing the outcome of the request. If the request is granted click the link in the email to go to the Create new session screen from where you can start a session with the selected targets within the specified date and times. If your request is denied you are NOT allowed access to the selected targets.