Errors after installation

When the installation of IBM® BigFix® Remote Control is complete and the application service starts, you can log on. If you cannot log on successfully, use the following information to resolve the problem.

• Check that the server service is running.

  Windows™ systems

  In Windows services, check that the following service is started

  IBM BigFix Remote Control-Server.

  Linux™ systems

  The following service is created /etc/init.d/trcserver or /etc/rc.d/init.d/trcserver and started.

  Note: To manually stop or start the server type the following command.

  /etc/init.d/trcserver [parameter] Where parameter is stop, start, or restart.

• Check the log files in the [installdir]\wlp\usr\server\trcserver\logs directory for any reported errors. You can also check the trc.log file in the server installation directory.
• If you are using an Oracle database, check that the user ASSET exists.