Recovery steps

Use the following information as a starting point to find log files and other information to help you recover from installation errors.

If you must contact IBM® Software Support, gather the following information.

• If you are using a Windows™ operating system, any event log that is relevant to the installation error.
• The installation log files.
• Operating system version, including any service packs.
• The version of the WebSphere® Application Server, database server, and Java™.
• Hardware description.
• Installation media type.
• Windows services that were active during the unsuccessful installation. For example, antivirus software.

The following files can also be used to gather information about any errors that might occur.

\tsetup.ini

Contains some basic information, logged during an automated installation.

[installdir]\install.log

Contains internal debug messages.

[installdir]\inst.ini

Contains all parameters about the installation.

[installdir]\wlp\usr\server\trcserver

Contains configuration xml files.

[installdir]\wlp\usr\server\trcserver\logs\messages.log

[installdir]\wlp\usr\server\trcserver\logs\messages_xxxxxxx.log

[installdir]\wlp\usr\server\trcserver\logs\ffdc directory