Troubleshooting Patch Dashboard
Understand these common issues and known considerations so that you can effectively troubleshoot the Patch Dashboard Overview page.
| Topic | Issue | Causes | Resolutions |
|---|---|---|---|
| Redirect Mismatch / Count Discrepancies | Selecting a KPI card or widget redirects to the corresponding Explorer list, but the count shown there differs slightly from the count shown on the dashboard. | A Fixlet referenced by the dashboard was updated or removed on the backend after the dashboard data was last calculated. | Treat this as expected behavior rather than a defect. Use the Explorer list as the authoritative, real-time count. |
| Deployment Backlog Count Changes Unexpectedly | The Deployment Backlog card's count changes even though no deployments were added or completed. | A Fixlet referenced by one of the counted deployments was deleted on the BigFix server, so deployments that reference it are no longer counted. | Treat this as expected BigFix behavior rather than a defect of the dashboard. |
| Fixlets by Severity Chart Groups Some Severities Together | The Fixlets by Severity donut chart shows only 5 color slices, and severities such as Critical and High appear combined instead of as separate slices. | The chart groups multiple severities into 5 core color slices because of UI color palette constraints. | Select the Data Table icon on the widget to view the exact, ungrouped count for every individual severity level. |