Choosing the contract type

You can manage contracts for a software product individually. This is useful if there are different agreements and purchase order with a software vendor for software licenses as well as support. If both software licenses and support have one agreement, and you do not want to manage them individually, you can create one contract that represents both software and support.

To choose contracts, follow the below path:
  • Reports > All Contracts > Edit > Add new contract

There are four types of contracts:

  • License—This is the default type of a contract. Select contract type as 'License' if the time period mentioned in the license and support agreements is the same; select contract type as 'License.'.
  • Support —Select the contract type as 'Support' if the time period mentioned in the license and support agreements is not the same. In such a case, create separate contracts for license and support.
  • Service—Select the contract type as 'Service' to manage contracts for purchased professional services if they have different periods or metrics for licenses and support.
  • Hardware—Select the contract type as 'Hardware' to manage your hardware contracts.
  • General (Known as 'Other' before version 11.0.4)—Select the contract type as 'General' to manage your general contracts.
  • Susbscription—Select the contract type as 'Subscription' to manage your subscription-based contracts.
  • SaaS—Select the contract type as 'SaaS' to manage your SaaS contracts.