Gray screen on a Windows 2003 system
About this task
Note: The attribute is not set to
any value by default.
To configure this attribute and for a definition of its values see
Creating target groups. Note:
- The workaround is defined through a target group attribute and not a policy. Therefore, if you start a session immediately after you change the setting, it might not be updated in the target yet.
- If a target belongs to more than one target group with different values for this attribute,
the higher value takes precedence with After console is logged out
having the highest value.
For example:
A target belongs to groups A and B. The value of the attribute is set to At session start for group A and After console is logged out for group B. Therefore, the final value that is applied to any sessions with this target is After console is logged out.
- If an admin or console remote desktop session is in progress when the controller attempts to connect to a target, a message is displayed on the controller. The message provides details of the remote desktop user and the IP address or computer name that the session is running from.
- The workaround can also be configured in the trc.properties file by using a server policy. If both the server property and target group attribute is set to different values, the target group value takes precedence over the server value.
The following messages are displayed depending on the value that selected for the
properties and whether a user is logged at the target computer.
The following table details when the message is displayed.
Message #1 | Message ID | Message text | Message parameters |
---|---|---|---|
1 |
workaround.w2k3rdp. |
Remote Control is unable to control this target system because the Windows® console is in a Remote Desktop session with user {0} connected from {1} ({2}) | {0} Remote Desktop Client's user name {1} Remote Desktop Client's computer name {2} Remote Desktop Client's IP address |
2 |
workaround.w2k3rdp. |
Remote Control is unable to control this target system because the Windows® console is unavailable while it is being reset. This might take a few minutes. You can stop the Remote Control session at any time. | |
3 |
workaround.w2k3rdp. |
Remote Control is unable to control this target system because the Windows® console is unavailable and the automatic reset is not enabled. | |
4 |
target.capture. |
Remote Control is unable to control this target system because the display capture process failed to start. |
Message #1 | Session 0 - user logged in | Session 0 - user logged off |
---|---|---|
The workaround is disabled | Message #1 | Message #3 |
Reset session automatically when a remote control session is started. | Message #1 | Message #2 and reset session |
Reset session automatically when the remote desktop user has logged out. | Message #1 | Message #2 if the reset was less than 2 minutes ago |
Target not running on Windows® Server 2003 - workaround does not apply #4 | Message #4 | Message #4 |