Login failure
- Login failure when there is no LDAP/AD authentication
-
- Verify that the database is up and confirm that the application can connect to it. If
there is a connection issue, this is logged in the trc.log file
This file can be found in the Remote Control server installation directory, specified at installation. For details, see the BigFix® Remote Control Installation Guide .
- Restart the database, then restart the Remote Control server service
- Verify that the database is up and confirm that the application can connect to it. If
there is a connection issue, this is logged in the trc.log file
- Login failure when LDAP /AD authentication is enabled
- Verify that the Remote Control admin
account can log on locally . If the admin user can logon locally then there may be a
connectivity problem between Remote Control and LDAP.
Again the trc.log file can be accessed to see what errors have occurred.
Note: The default admin userid within the Remote Control Application will always authenticate against the Remote Control database regardless of whether LDAP authentication is enabled.