Telegram channel for AI agent chatbots
With Telegram channel support, your AI agent chatbot can now receive and respond to messages directly in Telegram — without requiring users to open the UI.
AI agent chatbots reached only the users who navigated to the UI. Everyone else — the operations engineer checking a run from their phone, the support analyst already in a Telegram workspace — had to context-switch to interact with the agent. Telegram channel support removes that boundary: register a Telegram bot with your AI agent definition and the agent becomes reachable through any Telegram client, authenticated and session-aware from the first message.
- Your users, their channel of choice
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Telegram channel support means the agent absorbs inbound messages from Telegram and replies through the same thread — no separate login page, no switching applications mid-task. The agent behaves identically whether accessed from the UI or a Telegram client: same workflows, same responses, same authorization scope. Users who already have Telegram open do not have to go anywhere else to get results from the agent.
- Enterprise identity, one link away
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The first message a user sends to the Telegram bot triggers a personalized authentication link. Clicking it routes to the HCL Universal Orchestrator login portal, where the user enterprise credentials are verified and their Telegram handle is correlated to their platform identity. The authenticated session persists for 30 days. When it lapses, the agent issues a new verification link automatically — no administrator involvement required.
- Configure from the designer or the CLI
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Add a Telegram channel in the Channels panel of the Graphical Designer: name the endpoint, select the TelegramBOT plug-in type, and supply the HTTP API token issued by the Telegram BotFather. The
timeoutparameter is optional; if omitted, the Event Manager engine applies the system default. The same channel definition is available as achannelsblock in the Orchestration CLI AI agent template.
For the full authentication lifecycle and session management details, see Communication channels for AI agent chatbots. For step-by-step configuration instructions, see Configuring a Telegram channel for an AI agent chatbot. For the complete TelegramBOT plug-in parameter reference, see TelegramBOT plug-in configuration parameters.