Known Limitations

Accuracy and completeness of Customer 360 and Campaign 360 are dependent on the quality of source data from upstream systems. Gaps or inconsistencies in upstream data directly affect the fidelity of calculated features and insights.

In this release, the following are the known limitations in HCL MaxAI CDM:

• HCL MaxAI CDM does not support Real-time ingestion. Currently, it supports batch (T+1) pipelines only.
• Answers / numbers to MaxAI Analytical questions for Campaign might not match the Campaign Insight reports but can be customized/altered.
• HCL MaxAI CDM components observability dashboards, monitoring, and operational visibility, and observability layers are not included.
• External API access is not exposed for HCL MaxAI CDM; data consumption currently happens via database views.
• Formal reconciliation and audit frameworks are not included.
• Event-streaming integration (Kafka/Flink, etc.) is not included.
• Data lineage visualization is not available; lineage exists in metadata but has no UI exposure.
• Retention and archival policies are not implemented in the pipelines and will be formalized in future releases.