Before you contact HCL technical support
If an issue cannot be resolved by documentation, your designated support contact can log a call with HCL Technical Support.
If you are not a designated support contact at your company, contact your HCL administrator for information.
Information to gather
Before you contact HCL technical support, gather the following information:
- Brief description of the issue
- Detailed error messages
- Step-by-step reproduction procedure
- Related log files, session files, configuration files, and data files
- Product and system environment information (Help > About, or version.txt under installation directory)
HCL Technical Support
Support portal: https://support.hcltechsw.com/csm
Documentation: Documentation Portal