Before you contact HCL technical support

If an issue cannot be resolved by documentation, your designated support contact can log a call with HCL Technical Support.

If you are not a designated support contact at your company, contact your HCL administrator for information.

Information to gather

Before you contact HCL technical support, gather the following information:

  • Brief description of the issue
  • Detailed error messages
  • Step-by-step reproduction procedure
  • Related log files, session files, configuration files, and data files
  • Product and system environment information (Help > About, or version.txt under installation directory)

HCL Technical Support

Support portal: https://support.hcltechsw.com/csm

Documentation: Documentation Portal