FAQs

The following are some frequently asked questions related to MaxAI Assistant:

Why does the system ask me to clarify?

Description
MaxAI prompts for clarification whenever it detects ambiguity, missing details, or overlapping contexts, ensuring its response matches your true intent.
Examples
Input: Show me performance.
Clarification Prompt: Are you asking about campaign performance, journey performance, or offer performance?
Input: What is the response rate?
Clarification Prompt: Could you specify which campaign or journey you’re referring to?
What You Can Do
Be Specific: Include names, timeframes, and metrics.
Example for Bad Input: Show me performance.
Example for Good Input: Show me the email open rate for Campaign Alpha in April 2025.

What should I do if the system does not understand my query?

Description
If MaxAI cannot interpret your query, it will either ask you to rephrase, highlight the problematic portion, or indicate that the request is out of scope.
Examples
Input: Tell me the best time for emails.
Response: The system does not provide recommendations on send-time optimization. Please ask about email performance metrics.
Input: What’s the sentiment of Campaign X?
Response: Sentiment analysis isn’t supported. You can ask about open rates, click-through rates, or response transactions instead.
What You Can Do
Rephrase Clearly: State exactly what metric or document you need.
Example for Bad Input: Show me everything.
Example for Good Input: Show me the response transactions and revenue for Campaign Beta in Q1 2025.
Use Supported Terms: Refer to tables (for example, UARC_CCH_SUMMARY) or product names (for example, Unica Deliver).

How does the system decide which context to use?

Description
MaxAI employs a classification router to categorize each query into one of four engines: DOCUMENT, DATABASE, INVOKE (Plan execution), or SEGMENTATION. Overlapping contexts trigger a clarification request.
Examples
Input: What is the click-through rate of Campaign X? Also, explain email delivery.
Response: Your query spans analytics and documentation. Which would you like to prioritize?
Input: List all journeys and run a segment.
Response: Are you asking to retrieve journey documentation or to execute a segmentation task?
What You Can Do
Use one context at a time.
Example for Bad Input of Merging Contexts: What is Campaign performance and how do I configure it?
Example for Good Input Part 1: What is the response rate for Campaign Gamma?
Example for Good Input Part 2: How do I configure campaign settings in Unica Campaign?

What if I make a typo or grammatical error?

Description
MaxAI accepts minor typos and grammar issues, but significant errors may lead to misunderstandings or clarification prompts.
Examples
Input: Show campigns perfomence.
Response: Did you mean campaign performance? Please confirm or rephrase.
Input: How many audiences entered Journey X?
Response: Did you mean ‘How many audiences entered Journey X?’ Please clarify.
What You Can Do
Proofread Quickly: Catch obvious typos before sending.
Confirm When Prompted: If asked, reply Yes, campaign performance or rephrase your question.

Can the system answer follow-up questions?

Description
Yes. MaxAI retains the last interaction as of now to handle simple follow-ups. This limited memory prevents context confusion (Context is reset based on user switching between capabilities).
Examples
First Query: Show me Campaign Delta performance.
Good Follow-up Query: What is the response rate?
Response: The response rate for Campaign Delta is 18%.
First Query: Show me Campaign Delta performance.
Bad Follow-up Query: What is sentiment analysis?
Response: Sentiment analysis is not supported. Please ask about campaign metrics.
What You Can Do
Tie Directly to Prior Query: Ask follow-ups about the same object.
Example for Good Follow-up: What was the unique recipient count?
Example for Bad Follow-up: What is click-through rate for Journey Y?

What happens if my query is out of scope?

Description
If you ask for unsupported features like sentiment analysis, weather, or unrelated tasks. MaxAI will let you know and suggest alternatives.
Examples
Input: Tell me the sentiment of my emails.
Response: Sentiment analysis is not supported. You can ask about open rates or click-through rates instead.
Input: What’s the weather today?
Response: I’m sorry, I can’t answer unrelated queries. Please ask about campaigns, journeys, or offers.
What You Can Do
Use supported queries. For more information, see Best Practices for MaxAI Queries.
Reframe the query to something that is within scope.

What if I combine multiple unrelated tasks?

Description
MaxAI prefers single-focus queries. Combining unrelated tasks forces clarification.
Examples
Input: Show me campaign revenue and segment Gen Z customers.
Response: Are you requesting analytics first or executing a segmentation task? Please choose one.
What You Can Do
Split Your Query as follows:
  1. Show me total revenue for Campaign Epsilon.
  2. Create a segment of Gen Z customers in the U.S.