Cross-partition administration privileges

In a multi-partition environment, at least one user account with the PlatformAdminRole role in Marketing Platform is required, to enable you to administer security for HCL® Marketing Software users across all partitions.

The platform_admin account is pre-configured with the PlatformAdminRole role. The platform_admin account is a superuser account that cannot be deleted or disabled through the Users functions in HCL Marketing Software. However, this account is subject to the password constraints of any other user. For example, someone attempting to log in as platform_admin might enter an incorrect password N times in a row. Depending on the password rules in effect, the platform_admin account might be disabled in the system. To restore this account, you must take one of the following actions.

• If you have another user with the PlatformAdminRole role in Marketing Platform, log in as that user and reset the platform_admin user's password or create another account with the PlatformAdminRole role in Marketing Platform.

• If you have only one user with the PlatformAdminRole role in Marketing Platform (for example, platform_admin), and this user is disabled, you can create a new platform_admin account using the restoreAccess utility provided with Marketing Platform.

To avoid a situation where you must restore PlatformAdminRole access using the restoreAccess utility, it is a good practice to create more than one account with PlatformAdminRole privileges.