Running the Interact upgrade tools
Run the upgrade tool for the design time environment to update the Interact tables in the Campaign system tables. Run the upgrade tools for the runtime environment to update the Interact run time, learning, contact history, response history, and user profile tables.
Running the upgrade tool for the design time environment
Before you begin
Before you run the upgrade tool, start the web application server on the target system.
About this task
The Interact design time environment uses the Campaign system tables as the database.
When running the upgrade tool for the design time environment, you can stop the upgrade at any prompt by typing abort.
The user who runs the upgrade tool must have access to the appropriate database client executable files (sqlplus, db2, or osql) for the Campaign system tables data source.
The latest version of the upgrade tool (aciUpgradeTool) is in the /interactDT/tools/upgrade directory under your Interact design time environment installation. Enter the requested information at the prompts to upgrade your system tables for the new version of Interact. When the tool completes successfully, your upgrade process is complete.
If you have multiple partitions, configure and run the upgrade tool once for each partition.
Running the upgrade tools for the runtime environment
Before you begin
Before you run the upgrade tools, start the web application server on the target system.
About this task
The Interact runtime environment uses the Interact system tables as the database.
When running the upgrade tools for the runtime environment, you can stop the upgrade at any prompt by typing abort.
The latest versions of the upgrade tools are in the /tools/upgrade directory under your Interact runtime environment installation. Enter the requested information at the prompts to upgrade your tables for the new version of Interact. When the tool completes successfully, your upgrade process is complete.
Run the tools in the following order to upgrade the Interact runtime environment:
Procedure
What to do next
After you finish upgrading the Interact design time and runtime environment, redeploy the newly installed version of the Interact runtime environment in your web application server.