Interact documentation and help

Interact provides documentation and help for users, administrators, and developers.

Use the following table to get information about how to get started with Interact:

Table 1. Get up and running

This two-columned table provides information about the tasks in one column, and documentation in the second column.
Task Documentation

View a list of new features, known issues, and workarounds

 HCL® Interact Release Notes®

Learn about the structure of the Interact database

 HCL Interact System Tables and Data Dictionary

Install or upgrade Interact and deploy the Interact web application
One of the following guides:
  • HCL Interact Installation Guide
  • HCL Interact Upgrade Guide

Implement the HCL Cognos® reports provided with Interact

HCL® Marketing Software Reports Installation and Configuration Guide

Use the following table to get information about how to configure and use Interact:

Table 2. Configure and use Interact

This two-columned table provides information about the tasks in one column, and documentation in the second column.
Task Documentation
  • Maintain users and roles
  • Maintain data sources
  • Configure Interact optional offer serving features
  • Monitor and maintain runtime environment performance
 HCL Interact Administrator's Guide
  • Work with interactive channels, events, learning models, and offers
  • Create and deploy interactive flowcharts
  • View Interact reports

HCL Interact User's Guide

Use Interact macros

HCL Macros for HCL Marketing Software: User's Guide

Adjust components to obtain optimal performance

HCL Interact Tuning Guide

Use the following table to get information about how to get help if you face issues when you use Interact:

Table 3. Get help

This two-columned table provides information about the tasks in one column, and documentation in the second column.
Task Instructions
Open online help
  1. Choose Help > Help for this page to open a context-sensitive help topic.
  2. Click the Show Navigation icon in the help window to display the full help.

You must have web access to view context-sensitive online help. Contact HCL Support for more information about accessing and installing HCL Knowledge Center locally for offline documentation.
Obtain PDFs
Use either of the following methods:
  • Choose Help > Product Documentation to access Interact PDFs.
  • Choose Help > All HCL Marketing Software Documentation to access all available documentation.
Get support Go to http://www.ibm.com/support to access the HCL Support Portal.