Mail limitations

Table 1. Mail limitations
Description	More information
Preventing the copying and forwarding of mail is not supported.	Domino allows users to select Prevent copying as a Delivery Option before sending mail. However, the HCL Traveler for Microsoft™ Outlook add-in does not support this functionality. When mail tagged with Prevent copying is viewed with HCL Traveler for Microsoft™ Outlook add-in, the body of the mail will be removed and replaced with the following text: `This message was sent with Prevent Copy enabled and it cannot be viewed in Outlook. Please use Notes or select the Open in iNotes button on your Message tab to view this message.`
When you delegate mail file access to someone, that person must use a client other than Outlook to manage the mail file.
Initial sync can be lengthy and can display older items before more recent calendar and email entries. Local mail storage is required; some delay in mail download during start-up is possible.	In general, HCL attempts to sync the most recent data first, and then filter in older data, though the process continues to be refined. There are cases, however, where the initial download is not ordered as expected, particularly with very large mail files.
Messages that are more than 30 days old at the time they are downloaded are truncated (the administrator can modify or remove this setting).	Double-click a message in a folder or mailbox to download the full content.
Attachments in outbound messages are limited to 15 MB. You cannot send messages that contain attachments that exceed this limit.	To workaround the limitation, store files that are larger than 15 MB in a repository such as Box or Connections and link to them in messages.
The Clean Up Conversation option is not supported.
When new mail arrives, a pop-up notification isn't shown.	To work around this issue, create a rule: From the Home tab, click Rules. Select Manage Rules & Alerts. Click New Rule. Select Apply rule on messages I receive. Click Next. Click Next. When you see the message `This rule will be applied to every message you receive. Is this correct?` click Yes. Select Display a Desktop Alert. If you see the message `The rule you are creating can never be edited in previous versions of Outlook...` click Yes. Click Finish. Click Apply. Click OK.
If you have used the Send and File option in the Notes® client, messages will only appear in the `Sent items` folder in Outlook, and will not appear in the folders you filed to. Outlook cannot have a document in more than one folder.
Use of Microsoft™ Outlook Rich Text formatting is not supported (use the default of HTML)
Mail tips do not work with Microsoft™ Outlook.
Message recall is not supported
Requesting and receiving delivery receipts when sending mail messages is not supported; the Outlook option "Ask each time whether to send a read receipt" is not honored
Assigning a Category to an email message in Outlook does not sync to the server, and remains local to the Outlook client.
Forwarding and Receiving Outlook objects works by converting the forwarded items to attachments (`.EML` attachments when viewed in Notes®, and `.MHT` attachments when viewed in Outlook). There are two caveats: Non-inline attachments in a forwarded message will not be accessible for Outlook recipients. As a workaround, simply forward the message; do not forward as an attachment. Forwarding as an Outlook Contact does not work. As a workaround, forward a contact as a `.VCF` file, and the recipient will be able to import it.
Microsoft™ Outlook add-ins are not supported (Requires additional Microsoft™ Exchange server configuration)
Email signatures will not be synched from Microsoft™ Outlook to the server
Encrypted messages cannot be read in the preview pane, messages must be opened to read them
If you have HCL Notes® mail rules defined, and create mail rules in Microsoft™ Outlook, the Notes® mail rules will be applied prior to execution of the Outlook mail rules. The reason for this is that the Notes® rules run at the server, whereas the Outlook rules are not applied until the mail syncs to the client. Be aware of the differences in mail rules and adjust either HCL Notes® or Microsoft™ Outlook rules accordingly. Also note that creation and modification of server-side mail rules is not supported.
Follow-up flag reminders do not sync between Outlook and other mail clients such as iNotes. Note that the flags, follow up dates, and follow up text do sync.
By default, the ability to archive mail to a store such as a .PST file is disabled for the HTMO profile and all other third-party profiles. This default behavior prevents you from inadvertently losing data during the archive process. It also protects you from moving your data to third-party sync applications such as iCloud for Windows that may not be responsible with your corporate data.

Preventing the copying and forwarding of mail is not supported.

Domino allows users to select Prevent copying as a Delivery Option before sending mail. However, the HCL Traveler for Microsoft™ Outlook add-in does not support this functionality. When mail tagged with Prevent copying is viewed with HCL Traveler for Microsoft™ Outlook add-in, the body of the mail will be removed and replaced with the following text: This message was sent with Prevent Copy enabled and it cannot be viewed in Outlook. Please use Notes or select the Open in iNotes button on your Message tab to view this message.

When you delegate mail file access to someone, that person must use a client other than Outlook to manage the mail file.

Initial sync can be lengthy and can display older items before more recent calendar and email entries. Local mail storage is required; some delay in mail download during start-up is possible.

In general, HCL attempts to sync the most recent data first, and then filter in older data, though the process continues to be refined. There are cases, however, where the initial download is not ordered as expected, particularly with very large mail files.

Messages that are more than 30 days old at the time they are downloaded are truncated (the administrator can modify or remove this setting).

Double-click a message in a folder or mailbox to download the full content.

Attachments in outbound messages are limited to 15 MB. You cannot send messages that contain attachments that exceed this limit.

To workaround the limitation, store files that are larger than 15 MB in a repository such as Box or Connections and link to them in messages.

The Clean Up Conversation option is not supported.

When new mail arrives, a pop-up notification isn't shown.

To work around this issue, create a rule:

From the Home tab, click Rules.
Select Manage Rules & Alerts.
Click New Rule.
Select Apply rule on messages I receive.
Click Next.
Click Next.
When you see the message This rule will be applied to every message you receive. Is this correct? click Yes.
Select Display a Desktop Alert.
If you see the message The rule you are creating can never be edited in previous versions of Outlook... click Yes.
Click Finish.
Click Apply.
Click OK.

If you have used the Send and File option in the Notes® client, messages will only appear in the Sent items folder in Outlook, and will not appear in the folders you filed to. Outlook cannot have a document in more than one folder.

Use of Microsoft™ Outlook Rich Text formatting is not supported (use the default of HTML)

Mail tips do not work with Microsoft™ Outlook.

Message recall is not supported

Requesting and receiving delivery receipts when sending mail messages is not supported; the Outlook option "Ask each time whether to send a read receipt" is not honored

Assigning a Category to an email message in Outlook does not sync to the server, and remains local to the Outlook client.

Forwarding and Receiving Outlook objects works by converting the forwarded items to attachments (*.EML attachments when viewed in Notes®, and *.MHT attachments when viewed in Outlook). There are two caveats:

Non-inline attachments in a forwarded message will not be accessible for Outlook recipients. As a workaround, simply forward the message; do not forward as an attachment.
Forwarding as an Outlook Contact does not work. As a workaround, forward a contact as a .VCF file, and the recipient will be able to import it.

Microsoft™ Outlook add-ins are not supported (Requires additional Microsoft™ Exchange server configuration)

Email signatures will not be synched from Microsoft™ Outlook to the server

Encrypted messages cannot be read in the preview pane, messages must be opened to read them

If you have HCL Notes® mail rules defined, and create mail rules in Microsoft™ Outlook, the Notes® mail rules will be applied prior to execution of the Outlook mail rules. The reason for this is that the Notes® rules run at the server, whereas the Outlook rules are not applied until the mail syncs to the client. Be aware of the differences in mail rules and adjust either HCL Notes® or Microsoft™ Outlook rules accordingly. Also note that creation and modification of server-side mail rules is not supported.

Follow-up flag reminders do not sync between Outlook and other mail clients such as iNotes. Note that the flags, follow up dates, and follow up text do sync.

By default, the ability to archive mail to a store such as a .PST file is disabled for the HTMO profile and all other third-party profiles. This default behavior prevents you from inadvertently losing data during the archive process. It also protects you from moving your data to third-party sync applications such as iCloud for Windows that may not be responsible with your corporate data.