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Troubleshooting, known limitations, and restrictions
This section provides helpful troubleshooting tips, known limitations, and restrictions.
Known limitations and restrictions
This topic leads to known restrictions and limitations for HCL Traveler by device type.
HCL Verse for Apple devices known limitations and restrictions
This topic describes known restrictions and limitations with HCL Verse on Apple devices.

Troubleshooting, known limitations, and restrictions
This section provides helpful troubleshooting tips, known limitations, and restrictions.
- Troubleshooting tips
  This topic leads to troubleshooting tips for the HCL Traveler and the devices that are used with it.
- Known limitations and restrictions
  This topic leads to known restrictions and limitations for HCL Traveler by device type.
  - General limitations
    This topic describes general limitations that apply to all HCL Traveler devices.
  - Apple limitations and restrictions
    This topic describes known Apple device restrictions and limitations with HCL Traveler.
  - Known bugs with Apple devices and HCL Traveler
    There are known issues using Apple devices with HCL Traveler that have been reported to Apple support.
  - Android limitations and restrictions
    This topic describes known Android device restrictions and limitations with HCL Traveler.
  - BlackBerry 10 limitations and restrictions
    This topic describes known BlackBerry device restrictions and limitations with HCL Traveler.
  - Windows™ Phone limitations and restrictions
    This topic describes known Windows™ Phone device restrictions and limitations with HCL Traveler.
  - Windows™ tablet limitations and restrictions
    This topic describes known Windows™ RT and Windows Pro device restrictions and limitations with HCL Traveler.
  - HCL Verse for Apple devices known limitations and restrictions
    This topic describes known restrictions and limitations with HCL Verse on Apple devices.
  - Server limitations and restrictions
    This topic describes known restrictions and limitations with HCL Traveler server that are not specific to individual devices.
  - HTMO Known limitations
    This section describes known limitations in the current release and provides workarounds if available.
- Gathering log files for support
  This section contains related HCL Traveler links. It also contains instructions on gathering log files to assist HCL Traveler Support in helping you resolve server and device problems.
- More information and requesting HCL support
  This topic contains links to HCL Traveler information, resources, and support.

HCL Verse for Apple devices known limitations and restrictions

This topic describes known restrictions and limitations with HCL Verse on Apple devices.

General

Table 1. General issues
Problem	Details
A badge number displays on the app icon after a reinstall.	After uninstalling and reinstalling HCL Verse, the app may have a badge number on it. This number carries over from the previous installation. This issue is not specific to HCL Verse, and can occur for any iOS app that displays badges on its icon.

Mail

Table 2. Mail issues
Problem	Details
Mail does not display correctly	The format of some mail messages may not display correctly. Examples include text too small or large, text not fully justified across the UI if the mail includes a large table, images of various sizes, and so on. In some cases, using pinch or zoom gestures may help in some cases. Optimized mail display improvements are targeted for future updates.
Some emails may not display correctly in Dark Mode.	In Dark mode, some HTML emails with complicated CSS styling may not display correctly. Workaround: A button is provided to display the current email in Light Mode.

Calendar

Table 3. Calendar issues
Problem	Details
Room reservations are not updated when changes are made to calendar events from the device.	Room reservations are not supported but are synced to the device as part of the location for display purposes only. Rescheduling or cancelling a meeting from the device will not reschedule or cancel the related room reservation.
Attachments are missing from calendar notices (e.g invitations or reschedule notices).	Calendar event notices do not include the calendar event's attachments as part of the notice email. They may contain an indication of attachment names that are on the calendar event, and the user can open the ghosted version of the event on the calendar to view the attachments.
Event editing with attachments	Attachments cannot be edited on existing calendar entries or added to new calendar entries in Verse Android. The chair of an event cannot edit the Description field of an existing event that was created with attachments.
Multiple conflicting meetings do not display in the Day and Week views.	For example, when there is a meeting from 10:30 - 11:00 and two meetings from 10:00 - 11:00, some of the meetings don't display in the Day and Week views. As a workaround, go to the Agenda view to see a list of all the meetings for the day.

People

Table 4. People issues
Problem	Details
Some profile pictures do not display for my contacts	People pictures come from the local device contact photos or contacts and any associated photos synchronized from contacts located in the user's HCL Domino server mail database. Accessing photos from HCL Connections profile pictures is not supported.
There are no Important People in the app	Important People is not currently supported with HCL Verse mobile clients.
My contacts are not syncing to Apple Contacts	Ensure the options Sync with Apple Contacts in the HCL Verse settings view and Contacts in the Verse sub-menu of the Apple Settings app are selected. In addition, Verse will not sync your contacts to Apple Contacts if you have either iCloud or Microsoft Exchange contact syncing enabled without at least one contact local to your device. You can turn off iCloud and Microsoft Exchange contact syncing in the Apple Settings app. You can turn Exchange syncing back on after syncing Verse contacts to Apple Contacts, but turning iCloud syncing back on may cause problems.

Search

Table 5. Search issues
Problem	Details
Search capabilities are limited	Search is limited to the data on the device. Future updates targeted for inclusion of server side search and faceted search.

Push notifications

Table 6. Push notification issues
Problem	Details
No push notifications on the device	Users will receive push notifications for any new mail or meeting notices, regardless of the sender. Users who are not receiving push notifications should contact their HCL Traveler server administrators to determine whether push notifications are enabled on the server.