The Release Notes are available on the HCL Customer Support site and provide information about fixes, known issues, system requirements, and installation.

Review the system requirements for using HCL SafeLinx.

Preparation of your network environment depends on the setup of specific resources and the requirements of your operating system.

One final worksheet is needed to help you gather the information for verifying a successful installation. You need to define at least one user that is a SafeLinx Client who can connect to the SafeLinx Server.

HCL SafeLinx uses standards-based protocols to enable secure access from mobile computing devices outside the firewall to business applications and data on your organization's internal network.

HCL SafeLinx includes a range of options for configuring the security of your network, applications, and data.

Before you install HCL SafeLinx, verify that you meet the hardware and software requirements, and that the network connections that you want to use are available.

The following "roadmap" topics guide you through installing and initially configuring SafeLinx. Refer to the topic that corresponds to your relational database and server operating system.

Initial configuration and installation of HCL SafeLinx varies based on your operating system and relational database.

By default, the SafeLinx Administrator communicates with the access manager over an unencrypted connection. If you want the connection between the SafeLinx Administrator and the access manager to use transport layer security (TLS) protocols, add a secure login profile to the SafeLinx Administrator.

After you complete the installation and initial configuration, continue to prepare the deployment by configuring other network resources.

The SafeLinx Administrator administration client is the primary tool for viewing, adding, configuring, and managing HCL SafeLinx resources. Along with the SafeLinx Administrator, you can use the HCL SafeLinx Monitor to view information about packet flow through the SafeLinx Server. You can also use a set of command line tools to perform common SafeLinx Server tasks.

There are several programming considerations of which you might want to take advantage.

HCL SafeLinx uses a DB2, Oracle, MySQL, or SQL database to store tables of information about current and past activity of SafeLinx Server sessions. The following tables are created and accessed by using the qualifier name wg for DB2 installations.

Here are step-by-step instructions that serve as an example of how to install and configure HCL SafeLinx for Nomad on MySQL on Linux.

SafeLinx gives you control over all resources and organizational units.

SafeLinx lets you customize your network configuration.

SafeLinx includes options for configuring security.

SafeLinx provides the tools to manage administrators.

SafeLinx provides the tools to manage users.

SafeLinx helps you troubleshoot problems.

SafeLinx Administrator Help identifies and clarifies necessary topics.

Install, configure, and use the SafeLinx Client component of HCL SafeLinx for use on Android mobile devices.

Install, configure, and use the SafeLinx Client component of Windows HCL SafeLinx on Linux x86_64 systems.

Install, configure, and use the SafeLinx Client component of HCL SafeLinx for use on Mac OS X systems.

Install, configure, and use the SafeLinx Client component of HCL SafeLinx on Microsoft Windows systems.

To decrease the time to problem resolution, whenever you submit a ServiceNow ticket, it is important to provide HCL Support with the information needed to diagnose the cause of a problem. HCL SafeLinx provides a support utility, SafeLinx Support, that you can run to automatically collect and send relevant system information. In addition, before contacting Support, you should prepare by completing a support checklist in which you collect and record other information about your environment.

The SafeLinx Support Utility command collects information to assist HCL Support in resolving existing HCL SafeLinx ServiceNow tickets. The command collects information about the current SafeLinx Server configuration, along with diagnostic data, such as traces and system dumps in a file, which you then upload to the HCL Support site.

HCL SafeLinx has several components that might have separate and distinct software versions and build levels, which are important to provide to the support center.

Use the following checklists to help you eliminate possible problem areas and find solutions.

To check the actual status of the network interface, use the IP netstat and ifconfig commands.

Learn the names of the processes that SafeLinx Server starts and how to list them for your operating system.

Review the port numbers required for use by the SafeLinx Server and the instructions about changing them.

This topic describes which national language locales are supported and which locales are used by default.

The access manager and secure access manager have files that log messages about the communication between the SafeLinx Server and the access manager. They also log messages between the SafeLinx Administrator and access manager. The access manager passwords are in-the-clear in the message log file when the operation run involves a password change.

The SafeLinx Server stores troubleshooting information in message, account, and trace logs.

The following are common hints that can help you troubleshoot problems with the SafeLinx Server.

Broadcast errors are typically missed message transmissions or extra message transmissions.

You can configure the SafeLinx Server to send traps to a network management station.