Home
Troubleshooting
This guide describes how to analyze and resolve some of the common problems that you might encounter while you work with HCL OneTest™ UI.
Troubleshooting in the Functional Test perspective
In this section, you will learn how to troubleshoot the tests in the Functional Test perspective.
Error messages
This section provides information about error messages that you might encounter with HCL OneTest™ UI. This section lists the error messages by ID, explanation, system action and your response to correct the error message.
CRFCN0473E
File read error

Troubleshooting
This guide describes how to analyze and resolve some of the common problems that you might encounter while you work with HCL OneTest™ UI.
- Troubleshooting in the UI Test perspective
  You can find information about the issues or problems that you might encounter while working with HCL OneTest™ UI in the UI Test perspective. Details about issues, their causes and the resolutions that you can apply to fix the issues are described in this section.
- Troubleshooting in the Functional Test perspective
  In this section, you will learn how to troubleshoot the tests in the Functional Test perspective.
  - Troubleshooting functional tests in Mozilla Firefox browsers
    If you encounter problems while testing in Mozilla Firefox browsers, the following workarounds might help resolve them.
  - Troubleshooting functional tests in the Google Chrome browser
    If you encounter problems while testing in the Google Chrome browser, you will find useful information in this section to resolve them.
  - Unable to test eclipse-based applications
    Generally the applications that are enabled for functional testing is in the enabled state after you upgrade HCL OneTest™ UI. If you find any issues while testing the applications, disable the Eclipse application and enable it again for functional testing.
  - Ambiguous object recognition in functional testing
    Ambiguous recognition occurs when HCL OneTest™ UI can not uniquely identify an object in the system-under-test. This commonly happens when HCL OneTest UI cannot differentiate between an instance of the application-under-test started by a script playback and an instance of the same application inadvertently left open previous to script playback. This also applies to identical windows from one application and identical HTML documents. Ambiguous recognition will cause script playback failure unless the duplicate application is closed.
  - Screen snapshot on playback failure of functional tests
    If playback of a script causes an exception to be thrown, HCL OneTest™ UI takes a screen snapshot at the time of the failure. The screen snapshot is accessible through the log.
  - Tips and tricks for functional testing HTML applications
    This topic provides tips and tricks for recording and playing back scripts to test HTML applications.
  - Java applets in HTML pages
    You can test Java™ applets within a browser (Firefox, Internet Explorer). Java applets are not mapped as nested within HTML but are recorded as top-level objects. In the test object map, applets appear at the top level.
  - Standard properties available for functional testing HTML objects
    Standard properties provide a common way to access properties and their values across browsers. This topic lists the standard properties available for HTML objects.
  - Uninstalling HCL OneTest™ UI cleanly
    If you have any issues during uninstall and reinstall of HCL OneTest™ UI, you can perform a few tasks to verify whether the required processes are stopped and all the files are deleted from the computer.
  - Problems with object recognition
    If you encounter a problem with object recognition during testing, you might be able to resolve the problem by following these instructions.
  - Unable to find the correct control by using the Insert Test Object option
    When you try to add a step in the functional test script by using the Insert Test Object option, HCL OneTest™ UI fails to find the correct control.
  - Unable to create a verification point by using the vpDynamic action
    When you run a functional test for the first time to create a verification point by using the vpDynamic("vpName").performTest() action in the test script, the test step fails.
  - Playback fails for functional tests with startApp(param1, param2)
    When you run a functional test for an HTML application by using the Web UI engine that has a test step with startApp(executable, url) to open the application, then HCL OneTest™ UI switches to any active window that is maximized and the test fails.
  - Unable to locate the dataset in a compound test
    When you play back a compound test that contains a functional test script associated with a dataset, the playback fails.
  - Troubleshooting issues in SAP tests
    You can find information about the issues or problems that you might encounter while you test the SAP GUI. Details about issues, their causes and the resolutions that you can apply to fix the issues are described in the following table.
  - Problems with environment enablement
    When it is not possible to record on the application-under-test, you must verify whether the test environment was enabled for functional testing.
  - Handling exceptions
    If an exception occurs during testing, you might be able to handle it by following these instructions. Two common exceptions are the ambiguous recognition exception and the Mutex timeout exception during playback.
  - Collecting HCL OneTest™ UI error logs
    While working with HCL OneTest™ UI, you might encounter some problems that you can easily troubleshoot.
  - Viewing trace files within HCL OneTest™ UI
    You can view HCL OneTest™ UI trace files in the HCL OneTest UI integrated development environment (IDE) Error Log view.
  - AutoPD Collection artifacts in IBM® Support Assistant
    HCL OneTest™ UI, contributes a few files that the Automated Problem Determination (AutoPD) Collector tool in the IBM® Support Assistant application uses.
  - Unable to play back tests when the computer is locked
    The functional test script fails to identify the correct control and the playback fails if your computer is locked during the playback.
  - Frequently asked questions
    This section provides answers to frequently asked questions about HCL OneTest™ UI.
  - Error messages
    This section provides information about error messages that you might encounter with HCL OneTest™ UI. This section lists the error messages by ID, explanation, system action and your response to correct the error message.
    - CRFCC0006E
      Object Maps not merged because target map file is read-only
    - CRFCC0007E
      Map merge problems
    - CRFCC0008E
      Script Definition: Merge: The test object name is a reserved word test_object. Rename the test object {0}, and then check the script in.
    - CRFCC0009E
      Option option_name is not defined
    - CRFCC0010E
      -option_name option must be preceded by a -from mapFileName option.
    - CRFCC0011E
      -option_name option must be preceded by a -to mapFileName option.
    - CRFCC0012E
      The -option_name option must be followed by a map file name.
    - CRFCC0013E
      Unable to complete the operation. The file file_name could not be copied. Typically, this is because you are out if disk space.
    - CRFCC0014E
      Unable to complete the operation. The file file_name could not be copied. Typically, this is because you are out if disk space.
    - CRFCC0015E
      Unable to create file file_name. Check to see if you have sufficient disk space.
    - CRFCC0018E
      Unable to merge the directory. You must remove the conflict by renaming the file or script, or complete the graphical merge.
    - CRFCC0020E
      Unable to copy file_name to file_path. Copy the file manually.
    - CRFCC0021E
      Unable to checkout file_path. Make sure you have enough disk space.
    - CRFCC0022E
      Unable to copy current_path to destination_path
    - CRFCC0023E
      Unable to rename the file file_path
    - CRFCC0024E
      Unable to checkout file_path
    - CRFCC0030W
      You cancelled the merge. The selected item is not merged or checked in.
    - CRFCC0031E
      You cancelled the merge. The shared map was merged and checked in. None of the other files in the script were checked in.
    - CRFCC0032E
      You cancelled the merge. None of the files in the script were checked in.
    - CRFCC0033E
      The checkin did not complete because object map could not be merged.
    - CRFCC0034E
      Unable to update the Script Helper file. Select Script > Update Script Helper to re-create the helper. Then check in the script.
    - CRFCC0035E
      Selected project is not a Functional Test project. Specify another repository type.
    - CRFCC0037E
      Unable to perform operation. The functional test script needs to be checked-out before performing this operation.
    - CRFCN0001E
      An invalid subitem was specified or HCL OneTest™ UI does not support the specified subitem.
    - CRFCN0002E
      Attempt to perform mouse operation on co-ordinates that are off-screen.
    - CRFCN0003E
      Attempt to perform mouse operation on co-ordinates that are off-screen
    - CRFCN0004E
      The requested action cannot be completed
    - CRFCN0005E
      Operation not supported on UNIX
    - CRFCN0006E
      Operation not supported on UNIX
    - CRFCN0007E
      The action cannot be completed.
    - CRFCN0008E
      Attempt to use a registered object after its associated object has been disposed.
    - CRFCN0009E
      An attempt was made to use a {0} type TestObject after its associated object had been disposed of.
    - CRFCN0012E
      Test object name is not included in the script definition script definition
    - CRFCN0013E
      The jvm_name JVM name is not defined.
    - CRFCN0014E
      The specified JVM name is an empty string.
    - CRFCN0015E
      The browser browser_name is not defined.
    - CRFCN0016E
      The browser name specified was an empty string.
    - CRFCN0017E
      The java_environment Java environment is not enabled.
    - CRFCN0018E
      The line_number line of the script_name script contains an exception.
    - CRFCN0019E
      The script_name script contains the exception on line line_number.
    - CRFCN0020W
      No dataset has been initialized for this script
    - CRFCN0021E
      The key_string keystring is not a valid character or tool name for an unprintable character.
    - CRFCN0022E
      The mouse_move mouse event is not a valid low-level mouse action.
    - CRFCN0023E
      A script asset cannot be renamed to the reserved word, reserved_word.
    - CRFCN0024E
      The test object cannot be renamed to this name that is already in use: object_name
    - CRFCN0025E
      The specified test object name does not exist: object_name
    - CRFCN0026W
      A file already exists with the name of the proposed new project log folder: folder_name
    - CRFCN0010E
      Invalid iteration count on playback of script.
    - CRFCN0011E
      Error loading the Object Map.
    - CRFCN0029E
      Error copying template.
    - CRFCN0036E
      Cross project script call to project project_name not supported on agent machine.
    - CRFCN0037E
      Unable to load script script_name from project project_name.
    - CRFCN0038E
      Exception occurred during playback of script.
    - CRFCN0039E
      Specified class cannot be found in the project
    - CRFCN0042E
      Shared dataset could not be loaded
    - CRFCN0043E
      Failed to insert script commands into script at suggested location, line count failure.
    - CRFCN0045E
      Please inspect your script file for special characters that may affect line computations.
    - CRFCN0047E
      dataset could not be loaded
    - CRFCN0048E
      Unable to record while there is an open modal dialog.
    - CRFCN0056E
      The verification point name contains invalid characters.
    - CRFCN0064E
      The specified dataset iteration count iteration_count is not valid.
    - CRFCN0073E
      Application of unknown type.
    - CRFCN0074E
      Could not start the application
    - CRFCN0081E
      No Customization directory is specified.
    - CRFCN0082E
      Error in RecognitionAttributes format error.
    - CRFCN0094E
      The subitem subitem_name is not valid for a Find Property Set.
    - CRFCN0096E
      Unable to locate entry in map with a null map id.
    - CRFCN0104E
      Errors encountered processing source files in Object Map merge operation.
    - CRFCN0105E
      Clipped screen rectangle is empty.
    - CRFCN107E
      Unexpected test data type in dynamic VP
    - CRFCN0110E
      InvokeTimeoutException raised for method on object id
    - CRFCN0113E
      Cannot construct a registered object
    - CRFCN0114E
      Construct valuemanager failed while trying to add it to the test system.
    - CRFCN0115E
      Construct property converter failed while trying to add it to the test system.
    - CRFCN0116E
      Construct value converter failed while trying to add it to the test system.
    - CRFCN0117E
      Construct display value class failed while trying to add it to the test system.
    - CRFCN0118E
      Unable to open file
    - CRFCN0120E
      Could not locate the data file
    - CRFCN0121E
      Unprocessed objects from XML file
    - CRFCN0122E
      Extra base elements in XML file
    - CRFCN0140E
      Unable to resize window to specified dimensions dimension1, dimension2.
    - CRFCN0141E
      Invalid argument to window move operation.
    - CRFCN0142E
      Unable to move window to specified location: location1, location2.
    - CRFCN0144E
      Cannot capture mouse: mouse already captured.
    - CRFCN0145E
      LD_PRELOAD not set correctly
    - CRFCN0151E
      A visible property set method could not be located for Property: property_name: Class: class_name.
    - CRFCN0152E
      Cannot get screen rectangle for subitem.
    - CRFCN0153E
      Cannot get screen point for subitem.
    - CRFCN0160E
      Error getting option information from the customization file.
    - CRFCN0161E
      Error getting proxy information from the customization file.
    - CRFCN0162E
      Error getting property converter information from the customization file
    - CRFCN0163E
      Error getting value manager information from the customization file
    - CRFCN0164E
      Error getting value converter information from the customization file
    - CRFCN0165E
      Error getting role information from the customization file
    - CRFCN0166E
      Error getting configuration information from the configuration file
    - CRFCN0168E
      Error getting image library information from the customization file
    - CRFCN0169E
      Error loading configuration file
    - CRFCN0170E
      Error storing configuration file
    - CRFCN0182E
      Value Out Of Range: value not in minValue to maxValue.
    - CRFCN0185W
      Invalid numeric range specified: value
    - CRFCN0192E
      The verification point baseline file is not available.
    - CRFCN0193E
      Cannot record dynamic VP baseline when not in interactive mode: need to set option -rt.interactive true
    - CRFCN0194E
      Verification Point file does not exist
    - CRFCN0195E
      Dynamic Verification Point cannot update script definition
    - CRFCN0200E
      Error displaying help file file_name.
    - CRFCN0203E
      Highlight failed: Test object name not found in script: object_id.
    - CRFCN0209E
      Exception: className: exception
    - CRFCN0210W
      No data selected for comparison. Select the checkboxes of the nodes you wish to test. Click YES to continue, NO to cancel.
    - CRFCN0211W
      Do you want to keep a copy of the existing baseline?
    - CRFCN0213W
      Unable to access assets for script: scriptName : className
    - CRFCN0215W
      Test Object Map has been changed. Save changes?
    - CRFCN0216W
      Do you really want to overwrite an existing Object Map?
    - CRFCN0219W
      The map editor could not be hidden before displaying the Insert Test Object wizard opened.
    - CRFCN0225W
      Unable to display help about new Test Objects in the Object Map
    - CRFCN0226W
      Requested Test Object not in Map: Map id: mapId
    - CRFCN0227E
      The source node can not be a child of the target node.
    - CRFCN0228E
      The target node can not be a child of the source node.
    - CRFCN0232W
      Verification Point has been changed. Save changes?
    - CRFCN0234E
      The text editor cannot be edited while it is showing hidden characters.
    - CRFCN0238W
      No test object selected to update recognition properties from.
    - CRFCN0239W
      Be aware that updating an object with a different type of object is typically an error.
    - CRFCN0240E
      No test objects that meets the search criteria were found.
    - CRFCN0245E
      The type of value in line {lineNumber} is not correct
    - CRFCN0246E
      .class property cannot be removed or changed weight
    - CRFCN0247E
      The search could not be completed.
    - CRFCN0248W
      You are now in Pause mode. Click the Resume toolbar button to resume browsing the application.
    - CRFCN0249E
      The file_name help file cannot be displayed.
    - CRFCN0251W
      To capture data for Windows and Net apps you must first hover over a window in the desired application and select the SHIFT key.
    - CRFCN0252E
      Error updating method names in script.
    - CRFCN0253E
      The page_name wizard page cannot be created.
    - CRFCN0254E
      Configuration directory variable not set in registry. Changes will not be saved. Do you want to continue?
    - CRFCN0255E
      The RATIONAL_FT_CONFIGURATION_DIRECTORY environment variable is not set or has been changed. If you continue, your changes will not be saved. Do you want to continue?
    - CRFCN0256W
      You are about to set a disabled JRE as the default. Are you sure you want to continue?
    - CRFCN0257W
      You are about to set a disabled browser as the default. Are you sure you want to continue?
    - CRFCN0258W
      Are you sure you want to remove the default JRE?
    - CRFCN0259W
      Are you sure you want to remove the default browser?
    - CRFCN0260W
      You are about to enable a currently unsupported browser. This is not recommended, and may result in browser corruption. Are you sure you want to continue?
    - CRFCN0261W
      Are you sure you want to disable the default JRE?
    - CRFCN0262W
      Are you sure you want to disable the default browser?
    - CRFCN0264E
      JVM configured already. The JVM [jvmName] is at the same location.
    - CRFCN0265E
      Browser configured already. The browser [browserName] is at the same location.
    - CRFCN0266E
      The name cannot be changed as specified.
    - CRFCN0267E
      A JVM named [jvmName] already exists - retaining the old JVM
    - CRFCN0268E
      The name field cannot be empty. The current value, name, is retained.
    - CRFCN0269E
      A browser is already named. The current browser and name are retained. browser_name.
    - CRFCN0270E
      An Eclipse platform is already named. The current platform and name are retained. eclipse_platform.
    - CRFCN0271E
      Errors encountered while starting browser.
    - CRFCN0273W
      There is already another instance of the Enabler running. More than one Enabler instance cannot be started.
    - CRFCN0274W
      The Application Configuration tool and Enabler cannot be run simultaneously.
    - CRFCN0275W
      The Object Properties Configuration Tool and Enabler cannot be run simultaneously.
    - CRFCN0276E
      JVM_name is not a file or directory in a Java environment. The Java Virtual Machine (JVM) cannot be enabled.
    - CRFCN0279E
      The JVM jvmName cannot be enabled until after the system is rebooted.
    - CRFCN0280E
      Error enabling JVM JVM_name: exception_message.
    - CRFCN0281E
      Failed to get install directory.
    - CRFCN0282E
      A valid JVM could not be found at path jvmPathname.
    - CRFCN0283E
      Internal error (invalid JVM object)
    - CRFCN0284W
      Disabling the product's JRE is not recommended. Are you sure you want to disable this JRE?
    - CRFCN0285E
      Error disabling JVM JVM_name: exception_message.
    - CRFCN0286W
      A few of the enablement files used by the running JVM will be removed after the system restarts. You must not enable the JVM after a system restart.
    - CRFCN0288E
      fileName file cannot be found among the installation files.
    - CRFCN0289E
      The accessibility.properties file could not be read.
    - CRFCN0291E
      Cannot find HCL OneTest™ UI installation directory
    - CRFCN0292E
      Error enabling browser.
    - CRFCN0294E
      Error enabling third-party browser extensions.
    - CRFCN0296E
      The browser at browser_path directory cannot be disabled. Reason: error_message
    - CRFCN0299E
      Cannot modify installed-chrome.txt.
    - CRFCN0300E
      Cannot write overlays.rdf.
    - CRFCN0302E
      A browser is required to have a name
    - CRFCN0303E
      The file_name file is not the specified directory for an installed browser.
    - CRFCN0304E
      Search directory does not exist.
    - CRFCN0305E
      The enable_File cannot be modified.
    - CRFCN0306E
      An Eclipse shell is required to have a name
    - CRFCN0307E
      The folder_name directory is not the directory of an installed Eclipse shell.
    - CRFCN0308E
      The file_name file could not be opened. Exception_message.
    - CRFCN0309E
      Error creating verification point display.
    - CRFCN0310E
      Has been commented out in FtIdMessages.properties
    - CRFCN0317E
      The TSS log could not be opened.
    - CRFCN0321E
      The log file could not be written to. The event_code code is unknown.
    - CRFCN0325E
      The TSS_measure timer could not be started. The exception_code exception is reported.
    - CRFCN0326E
      The TSS_measure timer could not be stopped. The exception_code exception is reported.
    - CRFCN0327E
      The button_icon toolbar image could not be created. exception_message.
    - CRFCN0328E
      The file_name file could not be saved. exception_message.
    - CRFCN0329E
      The message cannot be displayed correctly. message_level.
    - CRFCN0330E
      Error trying to output to the monitor exception_message.
    - CRFCN0331E
      The Test Manager data store cannot be accessed.
    - CRFCN0337E
      The source_name script source was not created in the current Rational project.
    - CRFCN0342E
      The file_name file could not be opened. exception_message.
    - CRFCN0343E
      Exception {result}
    - CRFCN0345W
      The log already exists. Overwrite?
    - CRFCN0346W
      Unable to remove the asset files for script scriptname. You can remove the script asset files using the Navigator view.
    - CRFCN0347W
      Deleting mapname object map will make following projectname script(s) unusable. Do you want to delete mapname?
    - CRFCN0348W
      Deleting dataset dataset will make following projectname script(s) unusable. Do you want to delete dataset?
    - CRFCN0349W
      Project project1 is associated with Rational project project2. If you delete this project, the corresponding script source in the Rational project will become invalid. Would you like to proceed?
    - CRFCN0351E
      Could not create project
    - CRFCN0352E
      The project could not be connected to.
    - CRFCN0353E
      Could not connect to the project
    - CRFCN0354W
      This project was created with an older version product which has been upgraded with major change. Click Yes to upgrade the project and connect, click No to abort. Warning: After upgrade, previous versions of the product will not be able to connect to the project. If the project is under Source Control, this operation will modify the server copy as well.
    - CRFCN0355W
      This project was created with an newer version product. Incompatibilites could arise. Would you like to continue anyway?
    - CRFCN0356W
      This project was created with an older version product which has been upgraded with minor change. Click Yes to upgrade the project and connect, click No to continue.
    - CRFCN0357W
      Test suite support may not work properly without upgrading the project!
    - CRFCN0358E
      No expected VP found
    - CRFCN0359E
      The Object Map associated with script does not exist.
    - CRFCN0360W
      You cannot start recording while the Application Configuration Tool is open. Do you want to close the Application Configuration Tool and start recording?
    - CRFCN0361W
      You cannot start the Enabler while the Application Configuration Tool is open. Do you want to close the Application Configuration Tool and start the Enabler?
    - CRFCN0362W
      You cannot start the Object Properties Configuration Tool while the Application Configuration Tool is open. Do you want to close the Application Configuration Tool and start the Object Properties Configuration Tool?
    - CRFCN0363E
      The script cannot be loaded.
    - CRFCN0364W
      Couldn't find Test Object in application-under-test. Application may not be running or enabled, or your environment may not be enabled. Test Object may not be visible. Would you like to configure application for testing?
    - CRFCN0365W
      You cannot start recording while the Enabler is open. Do you want to close the Enabler and start recording?
    - CRFCN0366W
      You cannot start the Application Configuration Tool while the Enabler is open. Do you want to close the Enabler and start the Application Configuration Tool?
    - CRFCN0367W
      You cannot start the Object Properties Configuration Tool while the Enabler is open. Do you want to close the Enabler and start the Object Properties Configuration Tool?
    - CRFCN0368W
      You cannot start recording while the Object Properties Configuration Tool is open. Do you want to close the Object Properties Configuration Tool and start recording?
    - CRFCN0369W
      You cannot start the Application Configuration Tool while the Object Properties Configuration Tool is open. Do you want to close the Object Properties Configuration Tool and start the Application Configuration Tool?
    - CRFCN0370W
      You cannot start the Enabler while the Object Properties Configuration Tool is open. Do you want to close the Object Properties Configuration Tool and start the Enabler?
    - CRFCN0371E
      The command-line value command_value for the option_variable option is not a valid number.
    - CRFCN0372E
      The option_name option cannot be found.
    - CRFCN0373E
      Error reading the configuration file
    - CRFCN0374E
      The compile operation could not be completed.
    - CRFCN0375E
      File not found: file_name. The script script_name cannot be compiled.
    - CRFCN0376E
      The command_name Java compiling command cannot be run. The Java error message follows: JavaError_message.
    - CRFCN0377E
      Executing Java compiler command [{0}]\nExit code:\n[{1}]
    - CRFCN0379E
      Load script class failed [script class] [msg]
    - CRFCN0380E
      Construct script class failed.
    - CRFCN0381E
      If either -{0} or -{1} options are specified, then both must be specified.
    - CRFCN0382E
      Error occurred while trying to create the record toolbar
    - CRFCN0383E
      -{0} must be followed by a path
    - CRFCN0384E
      Only one -{0} allowed in the command line arguments
    - CRFCN0385E
      -openscript command line option must be followed by a script name
    - CRFCN0386E
      -line must be followed by a line number
    - CRFCN0387E
      Line number must be a positive integer
    - CRFCN0388E
      -openhelp command line option must be followed by a help topic
    - CRFCN0389E
      The IDE specified "{0}" is not supported
    - CRFCN0390E
      Executing rational_ft command failed
    - CRFCN0391E
      Executing rational_ft command [{0}] Error message [{1}]
    - CRFCN0392E
      -startide must precede -openhelp <help-topic>
    - CRFCN0393E
      -startide must precede -openscript <script-name>
    - CRFCN0394E
      -startide must precede -recordscript
    - CRFCN0395E
      -startide must precede -createscript
    - CRFCN0396E
      -startide must precede -activate
    - CRFCN0397E
      No datastore specified
    - CRFCN0398E
      Invalid line number [{0}] specified. Must be greater than or equal to zero (0).
    - CRFCN0399E
      No file name specified
    - CRFCN0400E
      No file name specified
    - CRFCN0401E
      No map name specified
    - CRFCN0402E
      No actual VP file name specified
    - CRFCN0403E
      Combine Maps: No target map file name specified
    - CRFCN0404E
      Combine Maps: No source script definition or map file names specified
    - CRFCN0405E
      Enabler does not have a JRE or browser by the name [{0}]
    - CRFCN0406E
      A failure occurred trying to write the config for the executable.
    - CRFCN0407E
      The Java system property specifies HCL OneTest™ UI install directory that cannot be found.
    - CRFCN0408E
      The installation directory specified in the system environment variable is null.
    - CRFCN0409E
      -startide command line option must be followed by an idetype: wswplugin or vsdotnet
    - CRFCN0410E
      -openscript command line option must be followed by a script name
    - CRFCN0411E
      -{0} must be followed by a help topic
    - CRFCN0412E
      Only one -{0} allowed in the command line arguments
    - CRFCN0413E
      The -{0} directory [{1}] can not be found.
    - CRFCN0414E
      -{0} command line option must be followed by a script name, or follow an option which specifies the script name
    - CRFCN0415E
      -{KeywordRecordOption}-{0} command line option must be followed by a keyword, RMT Datastore, keyword file and keyword script name
    - CRFCN0418E
      There is no data after the -{0} command line option
    - CRFCN0419E
      -{0} option only valid after a -playback option. It must follow a playback option and before the next record option.
    - CRFCN0420E
      There is no project path after the -{projectPathOption} command line option
    - CRFCN0421E
      -{enableNameOption} option must be followed by a name of a browser or JRE configured in the Enabler.
    - CRFCN0422E
      -{displayOption} option must be followed by a filename
    - CRFCN0423EE
      -{editOption} option must be followed by a filename.
    - CRFCN0424E
      Expected/actual/baseline option must be followed by expected and actual RFTVP filenames
    - CRFCN0426EE
      -{createOption} option must be followed by a script name.
    - CRFCN0427E
      -{createMap} option must be followed by a map filename.
    - CRFCN0428E
      -{combineMaps} option must be preceded by a -map mapFileName option.
    - CRFCN0429E
      -{helperOption} option must be followed by a script name.
    - CRFCN0430E
      -{createHelperSuper} option must be followed by a full class name specification.
    - CRFCN0431E
      -{CLIENT_MAILSLOT}option must be followed by a mail slot name
    - CRFCN0432E
      -{IDE_TYPE} option must be followed by the IDE type
    - CRFCN0433E
      -session_host must be followed by a hostname
    - CRFCN0434E
      -session_port must be followed by a port number
    - CRFCN0435E
      -session_id must be followed by a session id number
    - CRFCN0437E
      The -passwordOption option must be followed by a password.
    - CRFCN0438E
      The -TM_PROJECT option must be followed by a full path and project file.
    - CRFCN0439E
      The -LOG_BUILD option must be followed a build name.
    - CRFCN0440E
      The -LOG_FOLDER option must be followed the name of a log folder.
    - CRFCN0441E
      The -LOG_NAME option must be followed by a log name.
    - CRFCN0442E
      -RESET_OPTION option must be followed by an option name
    - CRFCN0443E
      The -UPDATESCRIPTDEFS option must be followed by a boolean value (true or false).
    - CRFCN0444E
      The -MAP/FROMMAP option must be followed by a datastore relative map file name.
    - CRFCN0445E
      The - option must be followed by a datastore relative dataset file name.
    - CRFCN0446E
      The -ITERATION_COUNT option must be followed by an iteration count
    - CRFCN0447E
      The -ITERATION_COUNT option must be followed by a valid iteration count: value is not valid use ALL or a positive value
    - CRFCN0448E
      The -script option must be followed by a full script name.
    - CRFCN0449E
      The INSERTAFTER option has an invalid line number: value
    - CRFCN0450E
      -CREATE_TESTOBJECT option must be followed by a script name.
    - CRFCN0451E
      -option command line option must be followed by a script name, or follow an option which specifies the script name
    - CRFCN0452E
      -insertionPoint command line option must be preceded by an insertion point, use option -INSERTBEFORE or - INSERTAFTER
    - CRFCN0454E
      Option option_argument has no value
    - CRFCN0455E
      Log format log_formatis not a known log format; must be in valid_log_format
    - CRFCN0456E
      Command line argument argument considered to be an argument for the last -playback option because it does not match anything else. But no -playback option has been specified on the command line prior to this.
    - CRFCN0457E
      An application is required to have a name
    - CRFCN0458E
      appName is not a valid application
    - CRFCN0461E
      excMsg Default information will be loaded.
    - CRFCN0462E
      Error getting application information
    - CRFCN0463E
      Could not start the application
    - CRFCN0465E
      Empty name field not allowed - retaining old name of name
    - CRFCN0466E
      An application named value already exists - retaining original name oldname.
    - CRFCN0468W
      There is already another instance of the Application Configuration Tool running.
    - CRFCN0469W
      The Enabler and Application Configuration Tool cannot be run simultaneously.
    - CRFCN0470W
      The Object Properties Configuration Tool and Application Configuration Tool cannot be run simultaneously.
    - CRFCN0471E
      AppConfigTool.mainFromDialog() caught exception: exception
    - CRFCN0472E
      Cannot find or read the application information.
    - CRFCN0473E
      File read error
    - CRFCN0476E
      Invalid dataset specification to iterator
    - CRFCN0477E
      Invalid dataset equivalence class class specified to iterator
    - CRFCN0478E
      Variable name variableName not found in dataset
    - CRFCN0476E
      Invalid dataset specification to iterator
    - CRFCN0480E
      Invalid dataset iterator class name: class
    - CRFCN0481E
      Unable to construct dataset iterator class: class
    - CRFCN0482E
      Invalid dataset iterator class, not an iterator: iterator
    - CRFCN0483E
      dataset file not found
    - CRFCN0484E
      dataset could not be read
    - CRFCN0485E
      Error persisting a dataset in CSV format: file not found: fileName
    - CRFCN0486E
      Exception persisting a dataset in CSV format: file
    - CRFCN0487E
      dataset not found: null
    - CRFCN0488E
      dataset could not be found: path
    - CRFCN0489E
      Exception serializing dataset: dataset
    - CRFCN0490E
      Invalid equivalence class index index specified in method methodname
    - CRFCN0491E
      Invalid variable index index specified in method method_name
    - CRFCN0492E
      Invalid column specification columnIndex in method
    - CRFCN0494E
      Invalid equivalence class specification {0} in {1}
    - CRFCN0495E
      Unable to convert value to toType
    - CRFCN0496E
      Unable to reorder records, reorder list is null
    - CRFCN0497E
      Unable to reorder records, record set contains value1 not value2elements
    - CRFCN0498E
      Unable to reorder records, record record_order in reorder list multiple times
    - CRFCN0499E
      Invalid record index index in method
    - CRFCN0500E
      Invalid cell specification index in method
    - CRFCN0501E
      Attempt to access a cell in a record that is not a member of a dataset
    - CRFCN0504E
      Multiple matches found while looking for a role with name "property".
    - CRFCN0505E
      Multiple matches found while looking for a name.
    - CRFCN0506E
      It appears that more than one instance of the HTML document name is open. Close all duplicate browser windows except for the one being tested and click OK to retry.
    - CRFCN0507E
      It appears that more than one instance of the application is running, containing a window with title appName. Try closing instances of the application that are not being tested and click OK to retry.
    - CRFCN0508E
      It appears that the application has more than one identical window open. The window caption is windowName. Close all identical windows except for the one being tested and click OK to retry.
    - CRFCN0509E
      Error while parsing the keyword file.
    - CRFCN0510E
      The location of the dialog box cannot be determined.
    - CRFCN 0511E
      The file_name image file cannot be found.
    - CRFCN0512E
      Playback cannot continue.
    - CRFCN0513E
      RemoteProxyReferenceValue.fromStream - An attempt was made to create a test object in the application under test.
    - CRFCN0514E
      No channel was found for {0}. The method_name method cannot be called.
    - CRFCN0515E
      Playback has stopped.
    - CRFCN0516E
      Cannot create script helper from null object map.
    - CRFCN0517E
      The test object cannot be activated or its visibility validated.
    - CRFCN0518E
      The command that is issued on the following line cannot be run: command_line.
    - CRFCN0519E
      Property converter format error. The data cannot be retrieved.
    - CRFCN0520E
      HCL OneTest™ UI cannot start.
    - CRFCN0521E
      Playback cannot continue.
    - CRFCN0524E
      The script code cannot be added. The session must be active before adding the script code.
    - CRFCN0527E
      Playback cannot continue.
    - CRFCN0531E
      The script helper cannot be created from null script definition.
    - CRFCN0532E
      Exception occurred during playback of automated script
    - CRFCN0534E
      Cannot start application application_Name: Cannot find browser browser_Name
    - CRFCN0535E
      Playback cannot continue.
    - CRFCN0540E
      The recording could not be stopped.
    - CRFCN0541E
      Unable to generate XML: The test-script recording cannot be completed.
    - CRFCN0542E
      Playback cannot continue
    - CRFCN0546E
      Processing the command-line command cannot continue.
    - CRFCN0547E
      The added object cannot be recognized during a test run.
    - CRFCN0549E
      The ObjectMap map cannot be stored in the object_map file.
    - CRFCN0551E
      Playback cannot continue.
    - CRFCN0552E
      The recording could not be stopped.
    - CRFCN0553E
      Debugging is enabled, an error was encountered, and the debugging log includes an entry for this error.
    - CRFCN0555E
      Playback cannot continue.
    - CRFCN0556E
      The application does not start due to the absence of configuration information.
    - CRFCN0557E
      Playback cannot start.
    - CRFCN0558E
      Playback cannot continue.
    - CRFCN0561E
      Recording cannot continue. Event handlers are nested too deeply.
    - CRFCN0562E
      Playback cannot continue.
    - CRFCN0563E
      An exception occurs while writing data to the XML stream.
    - CRFCN0564E
      Playback cannot continue.
    - CRFCN0565E
      Script playback cannot be completed as the test object is not in the correct state.
    - CRFCN0567E
      The maps for the specified data objects cannot be combined into the target map file.
    - CRFCN0570E
      Playback cannot continue.
    - CRFCN0574E
      Playback cannot be started.
    - CRFCN0578E
      The script_name script cannot be played back.
    - CRFCN0580E
      The recorder could not be started.
    - CRFCN0582E
      The test object does not contain a mapped reference.
    - CRFCN0589E
      The recording cannot be completed.
    - CRFCN0590E
      Playback cannot continue as the test object passed method must be an object that was found, it cannot be a mapped test object.
    - CRFCN0594E
      The application_name application in the working_directory directory could not be started.
    - CRFCN0596E
      Playback has stopped.
    - CRFCN0597E
      Incorrect usage of command-line option.
    - CRFCN0602E
      The application cannot be started. The location of the application is not given in the configuration information.
    - CRFCN0604E
      Playback cannot continue.
    - CRFCN0606E
      Unable to dynamically enable the .NET application because it uses an older framework that does not support unification.
    - CRFCN0607E
      The recording could not be paused.
    - CRFCN0608E
      Unsupported type, value class required: {0}
    - CRFCN0611E
      The test cannot be played back.
    - CRFCN0613E
      The object map cannot be opened.
    - CRFCN0617E
      Playback cannot continue.
    - CRFCN0621E
      The Flex application cannot be recorded.
    - CRFCN0622E
      The script helper class cannot be created
    - CRFCN0623E
      Test objects passed to the application under test must be registered references.
    - CRFCN0624E
      Invalid POSIX character class syntax
    - CRFCN0625E
      The template cannot be loaded.
    - CRFCN0626E
      Playback cannot continue.
    - CRFCN0628E
      The recording cannot be completed.
    - CRFCN0639E
      The application to be tested cannot be started.
    - CRFCN0647E
      The script_name script cannot be played back.
    - CRFCN0648E
      Playback cannot be completed.
    - CRFCN0649W
      Playback cannot continue.
    - CRFCN0653I
      An empty <obj> tag was encountered.
    - CRFCN0660E
      The edited script_name script cannot be saved.
    - CRFCN0661W
      The recognition score of the found object does not qualify the object as a match
    - CRFCN0663E
      The Application View cannot display the object_name test object.
    - CRFCN0672E
      Playback cannot continue.
    - CRFCN0673E
      The script cannot be played back.
    - CRFCN0682E
      Remote playback cannot continue without dynamic download support.
    - CRFCN0698E
      The recording cannot be completed.
    - CRFCN0699E
      Flags must be a combination of PRE_DOWN, PRE_UP and POST_UP.
    - CRFCN0707E
      Script playback cannot be started.
    - CRFCN0710E
      The application cannot be dynamically enabled. Recording the script cannot continue.
    - CRFCN0712E
      The recording cannot be completed as the script helper super class fails.
    - CRFCN0715E
      The application cannot be started.
    - CRFCN0720E
      Error creating the test object map. Playing back the script_name script cannot continue.
    - CRFCN0722E
      The script_name script could not be created.
    - CRFCN0723E
      The script cannot be played back.
    - CRFCN0724E
      Playback found object_value matching candidate for an test object.
    - CRFCN0726E
      XML: Cannot reconstruct object from data
    - CRFCN0726E
      XML: Cannot reconstruct object from data
    - CRFCN0733E
      Invalid POSIX character class class_name. Playback or recording cannot be completed.
    - CRFN0752E
      The default value of option_value is not in the set of valid values.
    - CRFCN0754E
      The file_name keyword file cannot be updated.
    - CRFCN0759E
      The script cannot be played back.
    - CRFCN0763E
      The test cannot be played back.
    - CRFCN0768E
      Problems obtaining the location of cascading dialog boxes. Recording cannot continue.
    - CRFCN0770E
      You cannot pass objects by reference to the application under test unless the object referenced comes from the application under test.
    - CRFCN0771E
      The recording stopped.
    - CRFCN0775E
      The recording could not resume after a pause.
    - CRFCN0778E
      Playback cannot continue.
    - CRFCN0779E
      The script being recorded cannot be saved.
    - CRFNC0783E
      Application under test (AUT) is not responding while trying to find the object : {0}.Try playing back again after restarting AUT. If the problem persists, avoid playing back on the above object.
    - CRFCN0784E
      Application under test (AUT) is not responding while performing the action : {0} on control {1}. Try playing back again after restarting AUT. If the problem persists, avoid performing the above action.
    - CRFCN0785E
      -{0} must be followed by a playback type
    - CRFCN0786E
      Only one -{0} allowed in the command line arguments
    - CRFCN0787W
      Warning: The number of test objects created/registered exceeds the number of test objects unregistered for the script. Unregister the test objects that were not unregistered in the script using the unregister(TestObject), unregisterAll(), and the testobject.unregister() APIs.
    - CRFCN0788W
      Warning: The number of test objects created/registered exceeds the number of test objects unregistered for the script. Unregister the test objects that were not unregistered in the script using the unregister(TestObject), unregisterAll(), and the testobject.unregister() APIs.
    - CRFCN0791E
      Failed to disable browser. Browser location is {0}.
    - CRFCN0792E
      Failed to enable browser. Browser location is {0}.
    - CRFCN0793E
      Wrong option for dynamic find enablement
    - CRFCN0794E
      The Google Chrome browser was not enabled properly for testing.
    - CRFCP0001E
      Proxy format error. Expected the element DOMAIN_IMPLEMENTATION. XML contains the element element2.
    - CRFCP0002E
      Invalid Type: testDataType
    - CRFCP0003E
      The field field_name does not exist, or the caller does not have sufficient permission to access the field.
    - CRFCP0004E
      You cannot set a property on the Process domain.
    - CRFCP0005E
      Screen rectangle could not be computed.
    - CRFCP0006E
      Screen rectangle could not be computed after scrolling.
    - CRFCP0007E
      Screen rectangle could not be computed
    - CRFCP0008E
      Screen rectangle could not be computed
    - CRFCP0009E
      Unabled to raise child context menu: subitem
    - CRFCP0010E
      Invalid state for action: state
    - CRFCP0011E
      Can not deselect a radiobutton.
    - CRFCP0012E
      Can not set a checkbox to an indeterminate state.
    - CRFCP0013E
      AWT List: Unable to scroll into view: subitem.
    - CRFCP0014E
      Unsupported action for list control: Item is item and Action is action
    - CRFCP0015E
      Unsupported action for list control: Action is action
    - CRFCP0016E
      java.awt.Choice: popup window is not visible, so subitem can not be located.
    - CRFCP0017E
      java.awt.Choice: can not raise the popup window.
    - CRFCP0018E
      setState method for Choice control can only be used to select a subitem. Current action is action
    - CRFCP0019E
      Choice control can only set state to one item at a time: First item is item1, last item is itemlast
    - CRFCP0020E
      AWT FileDialog associated window could not be found.
    - CRFCP0021E
      Unable to activate file dialog - dialog not found.
    - CRFCP0022E
      Unable to raise child menu: parent_object_name
    - CRFCP0023E
      Unable to input keys - top level window not found.
    - CRFCP0024E
      Unable to activate window - top level window not found.
    - CRFCP0025E
      Unable to activate window - top level window not found
    - CRFCP0026E
      Can not resize a window to a negative size.
    - CRFCP0027E
      Can not move a window to a null location.
    - CRFCP0028E
      Applet host window is not accessible.
    - CRFCP0029E
      This action must be performed against the applet host window
    - CRFCP0030E
      Invalid state for action: action
    - CRFCP0031E
      JRadioButton does not support setStatestate
    - CRFCP0032E
      Can not set the state to INDETERMINATE
    - CRFCP0033E
      java.jfc.JTree: multiple selection is not allowed
    - CRFCP0034E
      java.jfc.JTable: Row Selection is not Allowed
    - CRFCP0035E
      java.jfc.JTable: Column Selection is not Allowed
    - CRFCP0036E
      java.jfc.JTable: Cell Selection is not Allowed
    - CRFCP0037E
      Can not resize a window to a negative size: (dimension1, dimension2)
    - CRFCP0038E
      Can not move a window to a null location
    - CRFCP0039E
      Minimize is not supported
    - CRFCP0040E
      Resize is not supported
    - CRFCP0041E
      Can not move a window to a null location
    - CRFCP0042E
      tofront is not supported
    - CRFCP0043E
      Invalid state for action: state
    - CRFCP0044E
      setState can only be used to scroll the split pane: action
    - CRFCP0045E
      No screen visible point found
    - CRFCP0046E
      java.swt.Combo: setState can only be used to select a subitem: action}
    - CRFCP0047E
      java.swt.CTabFolder: setState can only be used to select a subitem: subitem_action
    - CRFCP0048E
      Property name was not found
    - CRFCP0049E
      Property name is read only
    - CRFCP0050E
      No screen point found for object.
    - CRFCP0051E
      You cannot set a property on an Html Domain object.
    - CRFCP0052E
      No screen visible point found for document.
    - CRFCP0053E
      Unable to click to desired state: action
    - CRFCP0054E
      Unable to set to desired state.
    - CRFCP0055E
      Unable to set text in a read-only text area
    - CRFCP0056E
      No screen visible point found for form.
    - CRFCP0057E
      No Subitems, Image is not an Image Map.
    - CRFCP0058E
      Can not resize a window to a negative size: ({dimension1}, {dimension2})
    - CRFCP0059E
      Can not move a window to a null location
    - CRFCP0065E
      Playback cannot continue.
    - CRFCP0067E
      Playback cannot continue.
    - CRFCP0068E
      The MXML file cannot be compiled into a .swf file.
    - CRFQM0001E
      The adapter is unable to connect to the project_name project area in IBM Rational Quality Manager.
    - CRFQM0002E
      The integration adapter was unable to connect to the server.
    - CRFQM0003E
      The script could not be run: The project cannot be found.
    - CRFQM0004E
      The script name cannot be run
    - CRFQM0005E
      The script cannot be run as the script is not built.
    - CRFQM0006E
      The script {0} cannot be executed.
    - CRFQM0007E
      Failed to make task data available to execution.
    - CRFQM0008W
      Server URL must be in the form {0}. Are you sure {1} is correct?
    - CRFQM0009E
      You cannot start multiple adapters with the same configuration on the same workstation.
    - CRFWW0001E
      Could not open file: {0}. Check if file is a part of workspace
    - CRFWW0002W
      Do you want to delete the existing private dataset?
    - CRFWW0003E
      Problem initializing the IDE.
    - CRFWW0004E
      Critical files are corrupted, missing or cannot be loaded. Reboot your system. If problem persists please reinstall HCL OneTest™ UI.
    - CRFWW0006E
      Problem enabling default environments for testing.
    - CRFWW0010E
      The major version of the project is not compatible with the product version.
    - CRFWW0011E
      The minor version of the project does not match the minor version of the product.
    - CRFWW0013E
      The major version of the project is not compatible with the product version. This project will be disconnected.
    - CRFWW0017E
      Please wait for another script to finish.
    - CRFWW0018E
      Unable to find script.
    - CRFWW0019E
      Classpath error: {errmsg}
    - CRFWW0020E
      Try resetting the project java build path to resolve errors encountered running the script.
    - CRFWW0021E
      Couldn't find a script to playback. Please check your selection.
    - CRFWW0023E
      The specified dataset iteration count [count] is not valid.
    - CRFWW0024E
      Object Map does not exist
    - CRFWW0025E
      Problem renaming script assets
    - CRFWW0026E
      Problem opening file
    - CRFWW0028E
      Problem deleting script assets
    - CRFWW0030W
      The destination file exists. Do you want to overwrite it?
    - CRFWW0031E
      There are no files to export.
    - CRFWW0032E
      Problem encountered during the export.
    - CRFWW0033W
      Unable to access script assets for scriptFile. Do you wish to proceed without this script?
    - CRFWW0034E
      Problem encountered during the import
    - CRFWW0035E
      Refresh failed.
    - CRFWW0036E
      Unable to update the destination.
    - CRFWW0037E
      Unable to create the destination directory
    - CRFWW0038E
      Publish failed on {fileName} The following files were updated.{updatedFileList} Do you want to undo the operation? Select No if you want to continue publishing the rest of the files.
    - CRFWW0039E
      Unable to create backup directory
    - CRFWW0040E
      Unable to copy file to backup directory
    - CRFWW0041E
      Unable to read the file {fileName} while creating backup
    - CRFWW0042E
      Problem encountered during the publishing.
    - CRFWW0043W
      Unable to access script assets for scriptFile. Do you wish to proceed without this script?
    - CRFWW0044W
      dataset structure changed. Are you sure you want to change the association?
    - CRFWW0045E
      Problem associating dataset with scripts
    - CRFWW0046E
      Could not insert data driven commands
    - CRFWW0047E
      Problem encountered during the export.
    - CRFWW0048E
      Could not create dataset
    - CRFWW0049E
      Create dataset problems
    - CRFWW0050E
      Could not create dataset
    - CRFWW0051E
      Error showing dataset page.
    - CRFWW0052W
      Scripts associated with this dataset will be made unusable. Are you sure you want to remove dataset association?
    - CRFWW0053E
      Cannot modify a readonly file!
    - CRFWW0054W
      The following scripts are already associated with a dataset. Changing the dataset associated with a script can cause the script to run incorrectly. Do you want to change the dataset associated with each script?
    - CRFWW0055E
      Problem associating dataset with scripts
    - CRFWW0056E
      Problem encountered during the import.
    - CRFWW0057W
      dataset datasetName has been modified. Save changes?
    - CRFWW0059E
      Could not create Object Map
    - CRFWW0060E
      Could not create script
    - CRFWW0061E
      Script copied however an error occurred updating the script with its new name and location. Any compile errors need to be fixed manually.
    - CRFWW0062E
      Could save new script
    - CRFWW0063E
      Could not save the editor's copy of the script to the new location. Any changes made to the script since the last save have been lost.
    - CRFWW0064E
      Could not record into script
    - CRFWW0065E
      Please make sure that a Functional Test script is active
    - CRFWW0066E
      Please select the line where callScript should be inserted
    - CRFWW0068E
      Make sure that you selected one or more scripts or test folders containing scripts and that these scripts are from the same project as current script.
    - CRFWW0069W
      Only scripts from the current project have been inserted
    - CRFWW0070E
      Could not insert test object(s)
    - CRFWW0071E
      Could not rebuild project
    - CRFWW0073E
      Could not create script helper superclass
    - CRFWW0074E
      Specified project path does not exist
    - CRFWW0075W
      There are two connections "{0}" and "{1}" to the same project. But the associated test script source in current project can only point to one of the copies. You should disconnect from one of them.
    - CRFWW0078E
      Error deleting files
    - CRFWW0079E
      Problems renaming project item(s)
    - CRFWW0080E
      Could not open project
    - CRFWW0081E
      Could not create new project
    - CRFWW0082E
      Could not open log.
    - CRFWW0083E
      Select a verification point.
    - CRFWW0084E
      Could not create test folder
    - CRFWW0085E
      The project is locked for publish by other users/application.
    - CRFWW0094E
      The specified dataset could not be created.
    - CRFWW0095E
      The nested text editor could not be created. The simplified script editor does not display the Java tab.
    - CRFWW0096E
      The simplified scripts cannot be exported as HTML or XML files.
    - CRFWW0097I
      The file from a different workspace cannot be opened.
    - CRFWW0098E
      The copied action cannot be pasted under the current selection. Make sure the target is not a child of the source or the source itself.
    - CRFWW0099W
      The dataset association cannot be removed.

CRFCN0473E

File read error

Permission to read and write the customization file is required

An Error Dialog box with the error ID and the message is displayed

Verify that the customization file located in C:\ProgramData\HCL\HOTUI\customization has read and write privileges.
Verify that the configuration directory is present in the C:\ProgramData\HCL\HOTUI\configuration.