Solution

  1. Open iAutomate Web URL and login with Super Admin credentials.
  2. Go to Advance Configuration -> Workbench and click Recommends Analysis.
    Figure 1. Workbench Recommendation Analysis
  3. Go to Actions -> Manage Jobs and enable the Recommendation Job. It starts with prefix FetchUniqueRecommendation and includes your organization name.
    Figure 2. Recommendation Analysis (Cont.)

    Note:

    Before enabling recommendation job, ensure that the unique analysis for the organization for whom you are adding the new iteration, is published. Then enable the recommendation job from the Manage Jobs page.

  4. Go to Advance Configuration -> Workbench and click Recommendation Analysis.
  5. Click Run new Iteration to run a new iteration for Recommendation Analysis for MyCompany.
    Figure 3. Recommendation Analysis (Cont.)
  6. A popup window for Template Version(s) appears.
    Figure 4. Template Version
  7. Select a template from the Hyperparameter Template dropdown list.
  8. Click Run. A confirmation dialog box appears.
    Figure 5. Confirmation Message

    The new iteration is added and appears at the bottom of the list in the grid below-

    Figure 6. Addition of New Iteration
  9. To view the recommendation analysis results, click next to analysis for MyCompany.
    Figure 7. View Analysis
  10. Users can even validate and enrich recommendation results. Below figure shows list of relevant runbooks for corresponding ticket categories. If you are fine with the recommendation results, then proceed with publishing a hyperparameter configuration template.
    Figure 8. Enrich Recommendation
  11. Go to Advance Configuration -> Workbench -> Recommendation Analysis. Click next to the analysis for MyCompany to publish.
    Figure 9. Publish Analysis
  12. A confirmation dialog box appears.
  13. Click OK.
    Figure 10. Confirmation Message