Integration Ecosystem

This section describes the different types of tools with which iAutomate can integrate for achieving end to end issue resolution.

Primarily, iAutomate integrates with three types of tools –

  1. ITSM ToolsThe purpose is to fetch the ticket data from the IT Service Management tool to read / understand the ticket and for making any changes to the ticket like updating the status, work notes, transferring to a different queue or closing the ticket.
  2. ITSM Tools support
    • ServiceNow
    • BMC Remedy
    • Cherwell ITSM
    • BMC Remedyforce
    • Jira
    • ServiceXchange(SX)
  3. Event Management Tools The purpose is to fetch the event data from the Event Management tool to understand the issue and recommend / trigger the relevant runbook for remediation.
  4. Event Management Tools support
    • Moogsoft
    • Zenoss
  5. RBA / Orchestrator ToolsThe purpose is to direct the RBA / orchestrator tools to trigger the runbook for resolving the incident, after iAutomate has identified the appropriate runbook. iAutomate also continuously pulls the current status of the execution from the RBA tool and reports it in its Logs section.

  6. RBA Tools support

    • Broadcom CA ITPAM
    • Microsoft System Orchestrator
    • Ansible Tower / AWX
    • Ansible CLI
    • VMware vRealize Orchestrator (vRO)
    • Microfocus Operations Orchestration
    • ServiceNow Orchestration
    • StackStorm
    • Ansbile Inside
    • BigFix
    • Jenkins

  7. Subsequent sections will cover the integrations with these tools in detail.