Solution

To resolves such issues, configurational changes are required to be done in following sections:

• Manage Parameter Master – Defines regular expression for parameter to be parsed. It should be unique to parameter type.
• Configure Parameter Type – Defines type of parameter i.e. for IP address, parameter type is IP.
• Manage Parameter Configuration – Configure actual parameter which is being used in runbook and should be parsed from ticket description.
• Update Runbook – Make changes to runbook configuration to whom parameter is associated.

1. Open iAutomate Web URL and login with Super Admin credentials.
2. To make the changes in Manage Parameter Master, perform the steps below:
   1. Go to Advance Configuration->Parameter and click Manage Parameter Master.

      

   2. Select Code from the drop-down list.
   3. Click Create New Parameter.

      

   4. The Manage Parameter page appears.

      

   5. Enter the below mentioned attributes:
      • Parameter Text - This is used to identify a new parameter i.e. GenericIPAddress
      • Parameter Value - This describes the regular expression for a parameter under the selected code i.e. xxxxxxxx
   6. Click Save.
3. To make the changes in Configure Parameter Type, perform the steps below:
   1. Go to Advance Configuration->Parameter and click Configure Parameter Type.

      

   2. Expand New Parameter Type. The Configure Parameter Type page appears.

      

   3. Enter the following information:
      • Define Parameter Type as ‘IP Address’.
      • Select Parse by field value as “Only Regex” i.e. tickets will be parsed only using regular expression.

        

      • Select value for Regular Expression field as “GenericIPAddress” which was added in section Manage Parameter Master.

        

      • Value for Proximity Words field is optional as parse by type is “Only Regex”

        

      • Select the Parse Order to prioritize the parsing methods i.e. In our case, Regex should come before than proximity.

        

      • Select value for Default Field Name as “Description” as this will be used for parsing IP address from ticket description.
      • Click Submit to save the new parameter.
4. To make the changes for configuration of an IP address for MyCompany organization in Manage Parameter Configuration, perform the following steps:
   1. Login with Organization Admin credential and Go to Advance Configuration->Parameter and click Manage Parameter Configuration.

      

   2. Select Organization from Organization field.
   3. Select the Data Source from where the data will be fetched for parsing.
   4. Select the Parameter Type as GenericIPAddress, to be used for data parsing.

   This populates the existing configuration for the selected organization in a grid.

   

5. Click Add New Configuration. This adds a new row below the existing parameter configurations.

   

6. Select a value for column Field. It defines what ticket information needs to be processed. It may be a description or a short description.
7. Select a value for Parse By column value as Only Regex.
8. Select a value for Parse Order Grid Details columns as Regex.
9. Select Index Level value as 1.
10. Click Save to update the configured parameter.
    Note:

    Users can rearrange the order of parameter configuration using Change Order in the left column of the parameter grid.

11. A confirmation dialog box appears. Click OK.

    

12. To update the runbook corresponding to the newly configured parameter i.e. IP Address, perform the following steps:
    1. Go to Runbooks and click Manage Runbooks.

       

    2. Select value for Runbook Tool.
    3. Click next to the runbook which need to be updated.

       

    4. Add required parameter i.e., IP Address as shown in below figure.

       

    5. Click Update to save the changes. A confirmation dialog box appears.