WEB API service - No response received

Table 1. WEB API: Scenario 2
Issue Description WEB API service is running, yet there is no response received
Modules Impacted Authentication Failure
Resolution Steps:
  1. Ensure that the credentials used for calling the API are correct.
  2. Ensure that the input json which is being supplied as input to API is in the correct format.

Sample JSON request:

‘{"JobId": 15,"TicketNumber": "xxxxx","RbaInteractionId": "xxxxx","RbaStatusCode": "0","RbaStatusMessage": "WIP"}’Ensure all the parameters are correct.