404 Resource Not Found

Table 1. iKnowledgeSearch: Scenario 3
Issue Description Error message ‘404 Resource Not Found’ when iKnowledgeSearch is hit
Modules Impacted iKnowledgeSearch
Probable Root Cause
  • Paths are not correct in iKnowledgeSearch.conf
  • Port is not correct

Resolution Steps:

  1. If the issue is due to the incorrect paths, refer to resolution steps mentioned for table 113
  2. Also, check if the correct port is being used. To identify the correct port, perform the following steps:
    • Open iKnowledgeSearch.conf
    • Search for Listen xxxx

    e.g. – Here the image below shows the port set for iKnowledgeSearch component is 9000.

    #
Listen 9000
# ports, instead of the default. See also the <VirtualHost>
# directive
  3. The set port is one where iKnowledgeSearch is deployed.