Welcome
Working with System
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
Data Pipeline
Data Pipeline enables seamless data flow by managing events, integrating data sources, and configuring destinations for unified and actionable customer insights.
Profile Management
Profile Management allows to ingest, define, and upload customer profile data from offline channels.
Uploading profile data
Upload a TSV file through the Profile Upload page to ingest customer profile records into the HCL CDP profile store.

Getting Started
Welcome to the documentation for HCL CDP, where you can find information about how to install, maintain, and use this service.
Installation
Learn more about HCL CDP installation and deploying core components of the product.
Administration
Learn about how to configure, manage, and maintain HCL CDP environments. It includes details on system setup, user management, permissions, integrations, and troubleshooting, ensuring seamless operation and efficient deployment of your continuous delivery processes.
Working with System
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
- CDP Overview
  This page talks about the importance of CDP and its benefits.
- Customer One View
  Customer One View provides a centralized, 360-degree analysis of individual customer traits, engagement history, and real-time activities.
- Campaigns Overview Reference
  The Campaigns overview page provides a centralized dashboard to view, filter, and monitor all marketing campaigns configured within your HCL CDP tenant.
- Campaign Channels
  Overview of supported channels in HCL CDP and core elements used during campaign setup.
- Segments Overview
  This page provides a detailed explanation of segments, their use cases, and types in the HCL CDP Marketing Automation platform. Segments allow marketers to automate user targeting, reduce manual errors, and drive higher conversions through precise audience categorization.
- Data Pipeline
  Data Pipeline enables seamless data flow by managing events, integrating data sources, and configuring destinations for unified and actionable customer insights.
  - Events Overview
    This page provides a brief overview of events and their role in your marketing campaigns.
  - App Events
    App events track various actions performed within an application. These events can be used for user segmentation and analytics. Some events are triggered automatically, while others require manual firing.
  - Event Routing
  - Event Dictionary
    The Event Dictionary standardizes and manages event schemas to ensure data consistency, integrity, and real-time control across all sources and destinations.
  - Data Sources Overview
    This document provides an overview of the supported sources in HCL CDP and explains how to configure these sources to collect and unify customer data.
  - Data Destinations
    This page explains the concept of destinations in HCL CDP, their connection modes, and provides a step-by-step guide for adding a destination.
  - Profile Management
    Profile Management allows to ingest, define, and upload customer profile data from offline channels.
    - Creating an offline data source
      Create an offline data source in HCL CDP so that you can ingest customer profile data from TSV files into the Data Pipeline.
    - Customer Properties
      Customer properties are the attributes for each customer.
    - Uploading profile data
      Upload a TSV file through the Profile Upload page to ingest customer profile records into the HCL CDP profile store.
- Social Engagement
  This page explains how CDP integrates with Google Ads and Facebook Ads to collect, process, and display social media performance metrics.
- Agentic Segment
  This page explains how to write effective prompts, from basic filters to advanced segmentation logic used within the Unica Platform to create CDP segments.
Insights and Actions
This section details unify real-time dashboards and AI-driven intelligence to transform data into impactful outcomes.
Integrations
HCL CDP comes with predefined APIs like get profile and data ingestion APIs.
Settings
This section allows configuring product label, setting frequency caps, and so on.
System Data Model

Uploading profile data

Upload a TSV file through the Profile Upload page to ingest customer profile records into the HCL CDP profile store.

Before you begin

An offline data source is already created and configured with the correct attribute mappings (see Creating an offline data source).
Your TSV file meets the following requirements:
- File format: .tsv (tab-separated values).
- Encoding: UTF-8.
- The first column is non-blank.
- The order of fields is consistent between file versions.
- User identifier columns are case-sensitive and match the values registered in the CDPCampaignUserIdentifier table.
- Blank trailing columns are enclosed in double quotes.
- Double quotes within a value are escaped with a backslash (\").
- Phone numbers use E.164 format.
- Email addresses use lowercase letters only.

About this task

Use the Profile Upload page to upload a TSV file when you need to bulk-load or update customer profile data from an offline source. The uploaded data is processed by the SST pipeline, which applies attribute mappings and identity resolution before writing to the profile store.

Procedure

Navigate to Data Pipeline > Profile Management > Profile Upload.
Select the offline data source that you want to upload the file against.
Click Upload and select the TSV file from your local system.
Review the column-to-property mapping that is displayed.

The mapping is inherited from the offline data source configuration. Verify that user identifiers (customer ID, email, mobile) are correctly mapped.
In the Segment Options, select either None or Create new user segment. If the Create new user segment option is selected, configure the segment name, priority and description.
In the Upload Options, select the Remove Exisitng User Data checkbox to freshly upload the data. Otherwise the uploaded profile data will be appended to the existing data.
Enter the email address to send the notification details after the uploading the profile details.
Click Submit to start the upload.

Results

The TSV file is submitted to the SST pipeline.

What to do next

Verify that the profile data is loaded into the CDP by checking the profile store or by searching for a known customer ID in the CDP UI.