Welcome
Working with System
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
Data Pipeline
Data Pipeline enables seamless data flow by managing events, integrating data sources, and configuring destinations for unified and actionable customer insights.
Profile Management
Profile Management allows to ingest, define, and upload customer profile data from offline channels.
Creating an offline data source
Create an offline data source in HCL CDP so that you can ingest customer profile data from TSV files into the Data Pipeline.

Getting Started
Welcome to the documentation for HCL CDP, where you can find information about how to install, maintain, and use this service.
Installation
Learn more about HCL CDP installation and deploying core components of the product.
Administration
Learn about how to configure, manage, and maintain HCL CDP environments. It includes details on system setup, user management, permissions, integrations, and troubleshooting, ensuring seamless operation and efficient deployment of your continuous delivery processes.
Working with System
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
- CDP Overview
  This page talks about the importance of CDP and its benefits.
- Customer One View
  Customer One View provides a centralized, 360-degree analysis of individual customer traits, engagement history, and real-time activities.
- Campaigns Overview Reference
  The Campaigns overview page provides a centralized dashboard to view, filter, and monitor all marketing campaigns configured within your HCL CDP tenant.
- Campaign Channels
  Overview of supported channels in HCL CDP and core elements used during campaign setup.
- Segments Overview
  This page provides a detailed explanation of segments, their use cases, and types in the HCL CDP Marketing Automation platform. Segments allow marketers to automate user targeting, reduce manual errors, and drive higher conversions through precise audience categorization.
- Data Pipeline
  Data Pipeline enables seamless data flow by managing events, integrating data sources, and configuring destinations for unified and actionable customer insights.
  - Events Overview
    This page provides a brief overview of events and their role in your marketing campaigns.
  - App Events
    App events track various actions performed within an application. These events can be used for user segmentation and analytics. Some events are triggered automatically, while others require manual firing.
  - Event Routing
  - Event Dictionary
    The Event Dictionary standardizes and manages event schemas to ensure data consistency, integrity, and real-time control across all sources and destinations.
  - Data Sources Overview
    This document provides an overview of the supported sources in HCL CDP and explains how to configure these sources to collect and unify customer data.
  - Data Destinations
    This page explains the concept of destinations in HCL CDP, their connection modes, and provides a step-by-step guide for adding a destination.
  - Profile Management
    Profile Management allows to ingest, define, and upload customer profile data from offline channels.
    - Creating an offline data source
      Create an offline data source in HCL CDP so that you can ingest customer profile data from TSV files into the Data Pipeline.
    - Customer Properties
      Customer properties are the attributes for each customer.
    - Uploading profile data
      Upload a TSV file through the Profile Upload page to ingest customer profile records into the HCL CDP profile store.
- Social Engagement
  This page explains how CDP integrates with Google Ads and Facebook Ads to collect, process, and display social media performance metrics.
- Agentic Segment
  This page explains how to write effective prompts, from basic filters to advanced segmentation logic used within the Unica Platform to create CDP segments.
Insights and Actions
This section details unify real-time dashboards and AI-driven intelligence to transform data into impactful outcomes.
Integrations
HCL CDP comes with predefined APIs like get profile and data ingestion APIs.
Settings
This section allows configuring product label, setting frequency caps, and so on.
System Data Model

Creating an offline data source

Create an offline data source in HCL CDP so that you can ingest customer profile data from TSV files into the Data Pipeline.

Before you begin

Your TSV file is UTF-8 encoded, uses tab-separated values, and follows the formatting standards described in Profile Management.

About this task

An offline data source defines the mapping between columns in your TSV file and customer properties in the CDP. After you create the data source, you can upload files against it to ingest profile records.

Procedure

Navigate to Data Pipeline > Profile Management > Offline Data Sources.
Click + Add New.

The data source name must be between 6 and 25 characters and contain only alphabetic characters. Numeric or special characters are not accepted.
Enter a name for the data source and click Save.
Select the data source and click + Ingest for this category.
Upload the TSV file that contains the customer profile records.
Map each column in the file to the corresponding customer property.
For more information about uploading profile data section, refer Uploading profile data.
To add a new customer property that does not yet exist, click + Add New Customer Property in the mapping dialog.
1. Enter the property name and display name.
2. Select the data type (for example, STRING, NUMBER).
3. Optionally, enable Segmentation to expose the property in the segmentation query builder.
4. Optionally, enable Macro to register the property as a macro for personalization in engagements.
Verify that all user identifiers remain correctly mapped after adding new properties.

If you add a new customer property and then select a field, the existing user identifier mappings must not be removed. If they are removed, re-map them before proceeding.
Click Save to create the offline data source.

Results

The offline data source appears in the Offline Data Sources list. You can now upload TSV files against this data source to ingest profile records into the CDP.