Welcome
Working with System
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
Data Pipeline
Data Pipeline enables seamless data flow by managing events, integrating data sources, and configuring destinations for unified and actionable customer insights.
Events Overview
This page provides a brief overview of events and their role in your marketing campaigns.
Identify

Getting Started
Welcome to the documentation for HCL CDP, where you can find information about how to install, maintain, and use this service.
Installation
Learn more about HCL CDP installation and deploying core components of the product.
Administration
Learn about how to configure, manage, and maintain HCL CDP environments. It includes details on system setup, user management, permissions, integrations, and troubleshooting, ensuring seamless operation and efficient deployment of your continuous delivery processes.
Working with System
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
- CDP Overview
  This page talks about the importance of CDP and its benefits.
- Customer One View
  This page introduces Customer One View, a feature designed to provide a comprehensive analysis of customer traits, actions, and engagement history for enhanced understanding and efficiency.
- Campaign Channels
  Overview of supported channels in HCL CDP and core elements used during campaign setup.
- Segments Overview
  This page provides a detailed explanation of segments, their use cases, and types in the HCL CDP Marketing Automation platform. Segments allow marketers to automate user targeting, reduce manual errors, and drive higher conversions through precise audience categorization.
- Data Pipeline
  Data Pipeline enables seamless data flow by managing events, integrating data sources, and configuring destinations for unified and actionable customer insights.
  - Events Overview
    This page provides a brief overview of events and their role in your marketing campaigns.
    - Track
      Explaining the track events, properties and the methods to propagate to destinations
    - Identify
    - Page
      The Page Tracking feature enables you to monitor user interactions with your website by recording page views and associated properties
    - Screen
      The Screen Tracking feature enables you to monitor user interactions within your application by recording screen views and associated properties.
  - App Events
    App events track various actions performed within an application. These events can be used for user segmentation and analytics. Some events are triggered automatically, while others require manual firing.
  - Event Dictionary
    The Event Dictionary standardizes and manages event schemas to ensure data consistency, integrity, and real-time control across all sources and destinations.
  - Data Sources Overview
    This document provides an overview of the supported sources in HCL CDP and explains how to configure these sources to collect and unify customer data.
  - Data Destinations
    This page explains the concept of destinations in HCL CDP, their connection modes, and provides a step-by-step guide for adding a destination.
- Social Engagement
  This page explains how CDP integrates with Google Ads and Facebook Ads to collect, process, and display social media performance metrics.
- Agentic Segment
  This page explains how to write effective prompts, from basic filters to advanced segmentation logic used within the Unica Platform to create CDP segments.
Insights and Actions
This section details unify real-time dashboards and AI-driven intelligence to transform data into impactful outcomes.
Integrations
HCL CDP comes with predefined APIs like get profile and data ingestion APIs.
Settings
This section allows configuring product label, setting frequency caps, and so on.
System Data Model

Identify

Presenting the Identify feature to know customers better by recording their traits.

The Identify feature in HCL CDP allows you to associate a client with their activities and record specific traits, such as user ID, email, and name.

Identify Call

The identify call links a client to their actions and records their traits.

Example JavaScript Identify Call

lmSMTObj.identify(”6791c47a-0178-47bc-8711-86a2c67b2255”, {
	"firstName": "John",
	"lastName": "Doe",
	"gender": "Male",
	"age": "27",
	"city": "Mumbai"
}, {
	"email": "john.doe@gmail.com",
	"phone": "9848012345"
}, function() {})

Sample Identify Event Payload

{
  "id": "viz_6139c51ee9662",
  "userId": "6791c47a-0178-47bc-8711-86a2c67b2255",
  "otherIds": {
    "email": "john.doe@gmail.com",
    "phone": "9848012345",
    "_fbp": 1631176031249,
    "_fbc": "6791c47a-0178-47bc-8711-86a2c67b2255",
    "_ga": "1631176031249"
  },
  "context": {
    "library": {
      "name": "javascript",
      "version": "0.01"
    },
    "userAgent": {
      "deviceType": "DESKTOP",
      "osType": "Linux",
      "osVersion": "Linux",
      "browser": "Chrome",
      "ua": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.86 Safari/537.36"
    },
    "ip": "108.0.78.21"
  },
"page": {
      "path": "/academy/",
      "referrer": "",
      "search": "",
      "title": "Analytics Academy",
      "url": "https://hcl.cdp.co"
    },
  "messageId": "ajs-f8ca1e4de5024d9430b3928bd8ac6b96",
  "customerProperties": {
    "firstName": "John",
    "lastName": "Doe",
    "gender": "Male",
    "age": "27",
    "city": "Mumbai"
  },
  "receivedAt": "2015-12-12T19:11:01.266Z",
  "sentAt": "2015-12-12T19:11:01.169Z",
  "timestamp": "2015-12-12T19:11:01.249Z",
  "type": "identify",
  "originalTimestamp": "2015-12-12T19:11:01.152Z",
  "writeKey": "aUL2rZghe5jHvjWh"
}

This payload includes the user's unique identifier, additional identifiers (such as email and phone), context information (like user agent and IP address), page details, and customer properties.