Basic details, Attributes and Devices

Key Features

1. Displays user properties such as name, address, email, and mobile number.
2. Configurable data points are managed through the settings menu.
3. Indicates reachability status across different communication channels.

MAX AI Predictions

MAX AI predictions, enabling the use of in-house AI/ML models to train, predict, and recommend both the best communication channel and the optimal time to reach each customer. This section recommends the Preferred Channel Probability, Preferred Contact time, Preferred Contact Time Probability, and Preferred channel.

Configuring Properties of Basic Details

To configure properties of basic details, follow the steps below:

1. Navigate to Settings > Customer One View > Product Labels.
2. Click Add Property and specify the data points to display in the Basic Details section.
3. Assign display names (e.g., Name, Email, Address) to make the data points user-friendly.
4. Map the properties to attributes in HCL CDP.
5. Click Update to save changes.
   Note: You can add up to 10 properties to display on the Basic Details page.

Mobile Platform:

Displays information such as:

• OS Type and OS Version
• Device Manufacturer and Device Model
• App Version and HCL CDP SDK Version

Web Platform:

Displays information such as:

• Operating System and OS Version
• Browser Type