Welcome
Getting Started
Welcome to the documentation for HCL CDP, where you can find information about how to install, maintain, and use this service.
Known Issues

Getting Started
Welcome to the documentation for HCL CDP, where you can find information about how to install, maintain, and use this service.
- About HCL CDP
  HCL Customer Data and Experience Platform (CDP) is a powerful, AI-driven platform that unifies customer data across channels to deliver real-time, actionable insights. Designed for enterprise scale, it enables hyper-personalized engagement, predictive analytics, and seamless integration with your existing MarTech stack.
- System Requirement and Compatibility
  System requirements and compatibility for HCL CDP. Also learn about the supported browsers and minimum resolution for the service.
- What's New in HCL CDP
  In this release, we have introduced some new features, and we have made changes to some existing features or functionality.
- Fixed Defects
- Known Issues
- Known Limitations
- Contact and Support
  Guidelines for Efficiently Resolving Issues with HCL Technical Support.
Installation
Learn more about HCL CDP installation and deploying core components of the product.
Administration
Learn about how to configure, manage, and maintain HCL CDP environments. It includes details on system setup, user management, permissions, integrations, and troubleshooting, ensuring seamless operation and efficient deployment of your continuous delivery processes.
Working with System
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
Insights and Actions
This section details unify real-time dashboards and AI-driven intelligence to transform data into impactful outcomes.
Integrations
HCL CDP comes with predefined APIs like get profile and data ingestion APIs.
Settings
This section allows configuring product label, setting frequency caps, and so on.
System Data Model

Known Issues

The following are the known issues in this release 25.1.0.1:


Issue ID	Description
HMA-392762	Real time segment incorrectly qualifies a user as meeting segment criteria when multiple events are configured with an 'AND' operator. The system qualifies the user as soon as the first event occurs, rather than waiting for all three specified events to be triggered.
HMA-392763	The RTS segment is adding users to the dmp_rt_segments group even when they have not satisfied the predefined segment conditions.
HMA-391043	If the UI fails to log out a user after a period of inactivity, the system displays multiple, redundant error messages. The system should be modified to display only a single, clear error message to the user.
HMA-383374	On segment edit page, the count in summary section at the top is not updated immediately, requires a page refresh.