Welcome
Getting Started
Welcome to the documentation for HCL CDP, where you can find information about how to install, maintain, and use this service.
About HCL CDP
HCL Customer Data and Experience Platform (CDP) is a powerful, AI-driven platform that unifies customer data across channels to deliver real-time, actionable insights. Designed for enterprise scale, it enables hyper-personalized engagement, predictive analytics, and seamless integration with your existing MarTech stack.

Getting Started
Welcome to the documentation for HCL CDP, where you can find information about how to install, maintain, and use this service.
- About HCL CDP
  HCL Customer Data and Experience Platform (CDP) is a powerful, AI-driven platform that unifies customer data across channels to deliver real-time, actionable insights. Designed for enterprise scale, it enables hyper-personalized engagement, predictive analytics, and seamless integration with your existing MarTech stack.
- System Requirement and Compatibility
  System requirements and compatibility for HCL CDP. Also learn about the supported browsers and minimum resolution for the service.
- What's New in HCL CDP
  In this release, we have introduced some new features, and we have made changes to some existing features or functionality.
- Fixed Defects
- Known Issues
- Known Limitations
- Contact and Support
  Guidelines for Efficiently Resolving Issues with HCL Technical Support.
Installation
Learn more about HCL CDP installation and deploying core components of the product.
Administration
Learn about how to configure, manage, and maintain HCL CDP environments. It includes details on system setup, user management, permissions, integrations, and troubleshooting, ensuring seamless operation and efficient deployment of your continuous delivery processes.
Working with System
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
Insights and Actions
This section details unify real-time dashboards and AI-driven intelligence to transform data into impactful outcomes.
Integrations
HCL CDP comes with predefined APIs like get profile and data ingestion APIs.
Settings
This section allows configuring product label, setting frequency caps, and so on.
System Data Model

About HCL CDP

HCL Customer Data and Experience Platform (CDP) is a powerful, AI-driven platform that unifies customer data across channels to deliver real-time, actionable insights. Designed for enterprise scale, it enables hyper-personalized engagement, predictive analytics, and seamless integration with your existing MarTech stack.

360° Customer View
Combines data from web, mobile, CRM, and more to build a complete, real-time customer profile. Enables a deep understanding of customer behavior, preferences, and lifecycle.
Improved Customer Segmentation
Uses unified data to create precise audience segments based on behavior, demographics, or intent. Enhances targeting accuracy and campaign relevance.
Real-Time Data Activation
Processes and activates data instantly for timely marketing and service actions. Delivers personalized messages when they matter most.
Enhanced Personalization
Enables tailored content, offers, and experiences across all customer touchpoints. Drives higher engagement, loyalty, and conversion rates.
Predictive Insights & Recommendations
Leverages AI/ML models to suggest next-best actions, channels, or products. Improves conversion rates and customer satisfaction through smarter decision-making.