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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Operating
IBM Sales Center for WebSphere Commerce
Customers and organizations
All orders are associated with customers. You can create profiles to register new customers with a specific store using the Customer editor. The difference between creating a B2B and consumer direct customer is that the B2B direct customer has to be created in the context of an organization.
Viewing customer comments
The Comments page in the customer editor displays all the comments logged by a Customer Service Representative (CSR) for a particular customer. You can view all comments, sort them by date, by perspective, or by who created the comment.
Modifying customer comments
A supervisor can add or change information in a comment entered in the customer editor. You can change any text in the comment box, but you cannot change the comment perspective. Also, a supervisor can modify a customer comment even if the supervisor did not enter it.

Modifying customer comments

A supervisor can add or change information in a comment entered in the customer editor. You can change any text in the comment box, but you cannot change the comment perspective. Also, a supervisor can modify a customer comment even if the supervisor did not enter it.

Procedure

Log on to the IBM Sales Center.
Select a store.
Find a customer, or select a customer in the Stores view.
Select the Comments page.
Click Open or double-click the comment to modify it.
Make changes as necessary and then click OK.