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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Operating
IBM Sales Center for WebSphere Commerce
Customers and organizations
All orders are associated with customers. You can create profiles to register new customers with a specific store using the Customer editor. The difference between creating a B2B and consumer direct customer is that the B2B direct customer has to be created in the context of an organization.
Viewing customer comments
The Comments page in the customer editor displays all the comments logged by a Customer Service Representative (CSR) for a particular customer. You can view all comments, sort them by date, by perspective, or by who created the comment.
Adding customer comments
You might find it necessary to take note of an interaction with a customer, or, a customer might request that you make note of something in the profile. This can be achieved by adding comments in the customer editor. After you add comments to this view, you can subsequently view them; but only a supervisor can modify or delete them.

Adding customer comments

You might find it necessary to take note of an interaction with a customer, or, a customer might request that you make note of something in the profile. This can be achieved by adding comments in the customer editor. After you add comments to this view, you can subsequently view them; but only a supervisor can modify or delete them.

Procedure

Log on to the IBM Sales Center.
Select a store.
Find a customer, or select a customer in the Stores view.
Select the Comments page.
Click New to add a comment.
Select CSR or Customer perspective to indicate who is making the comment.
Enter a comment in the text entry area, and then click OK.