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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Administering
IBM Sales Center for WebSphere Commerce
Today's marketplace includes inbound call centers where Customer Service Representatives (CSRs) manage inquiries from potential customers. The IBM Sales Center for WebSphere Commerce manages stores, customers, organizations, orders, quotes, and payment information. The IBM Sales Center is a rich client interface which is installed on CSRs' systems.
Opening the Sales Center in administrator mode
Launch Sales Center in administrator mode by passing the -clientAdmin option:

Opening the Sales Center in administrator mode

Launch Sales Center in administrator mode by passing the -clientAdmin option:

Procedure

Edit SC_installdir/startup.bat and add the -clientAdmin option to the end of the command line: "%~dp0rcp\rcplauncher.exe" -product com.ibm.commerce.telesales.TelesalesWorkbenchProduct -clientAdmin
Save the file.
Run SC_installdir/startup.bat
Note: When the installation is complete, remove -clientAdmin option from the startup.bat file to restore the original file. If your connection settings for Sales Center change, add the -clientAdmin option into the startup.bat file again.