Getting a temporary logon password

If you forget your password, you can use the forgotten password option on the server logon screen.

About this task

The temporary password is sent to you in an email. This function is available when email is set up and enabled in the system. You can enable email functions at installation or by editing the trc.properties file. For more information, see the BigFix® Remote Control Installation Guide and the BigFix® Remote Control Administrator's Guide.
Note: If email and LDAP are enabled, the forgotten password option is not displayed.

To obtain a temporary password, complete the following steps on the logon window:

Procedure

  1. Enter your ID.
  2. Click Forgotten password.
  3. Click Logon.
    A message is displayed: If the user ID matches an existing user, a new password will be sent to the user's registered email address
  4. Log on with your ID and temporary password.

    The Edit details screen is displayed where you can change your password.

  5. Type and confirm your new password.
  6. Click Submit.

Results

Your new password is saved. When email is enabled, you can contact the system administrator by using the link on the logon window.