Capturing the screen during a remote control session

About this task

Use the Capture screen function to take a snapshot image of the target screen as it appears in the session. The captured image is saved onto your system and can be useful when problem solving. For example, to attach to an email to send to another support agent.

To capture the target screen complete the following steps :-

Procedure

  1. Click Controller tools
  2. Select Capture screen. The Capture Screen to file window opens.
  3. Navigate to the location you want to save the image to by using Save In.
  4. Type in a name for the file or accept the name that is given.
  5. Click Save.

Results

Note: If you click Cancel the captured screen image is not saved.