Overview of the controller interface

Use the menus and menu items available in the controller interface, during a remote control session to communicate with the target user and perform actions on the target computer.

The menu items are:

Connection icon

When a remote control session is established, the connection icon is displayed. Click this icon to disconnect from the session.

Session Drop-down list

Displays the types of sessions that are available during the current remote control session. Depending on the policies that are set for the session, can be any or all of the following types:

• Chat only
• Monitor
• Guidance
• Active
• Reboot
• File Transfer

. For more information about the session types, see Types of remote control sessions that can be established .

Enable or Disable input

To forward local mouse movements and keyboard strokes to the remote computer within an Active session. When local input is disabled, you cannot use the mouse or keyboard to interact with the target. For more information, see Enabling and Disabling Local Input.

Target Num Lock state

Click to set the state of the target Num Lock led. When the icon is displayed as Num, the target Num Lock led is off. When it is displayed as Num on , the target Num Lock led is on. For more information, see Setting the state of the target keyboard numlock led

Perform action in target

Contains a dynamic menu. The session mode determines what items are displayed in the menu. For more information about the menu options that can be available, see Actions that you can perform on the target.

Get System Info

To gather and display information about the target system. For more information, see Retrieving Target System Information.

Open Chat Window

To open the Chat window and chat to the target user during a remote control session. For more information, see Chatting to the target user during a remote control session.

Collaboration

To invite multiple participants into a remote control session. For more information, see Inviting multiple participants into a remote control session..

Controller Tools

Contains a menu of tools you can use for text input or capturing the screen of the target computer. For more information, see Tools available in the controller tools menu.

Record Session

To make a recording of the remote control session. For more information, see Recording a remote control session.

File transfer menu

To transfer files between the controller and target and vice versa. For more information, see Transfer of files during an active session.

Clipboard transfer menu

To transfer the contents of the clipboard to or from the target. For more information, see Copying clipboard information between the controller and target.

Network Response Indicator

Provides an indication of the network response time during a session. For more information, see Network response indication.

Enable or Disable autoscrolling view

To scroll the view of the targets desktop without having to use the scroll bars. For more information, see Scrolling the target screen during a session.

Enable or Disable scaled view

To resize the view of the remote desktop to fit within the controller window. For more information, see Viewing the full target screen in a session window.

Performance settings

To adjust the image quality of the target desktop and improve the session performance, if your network is slow. For more information, see Change the color quality of the session window to improve session performance .

Configure controller

To remotely install peer to peer enabled target software. For more information, see Prerequisites for remote target installation.

Help

To access the online IBM BigFix Remote Control documents or view details of the product version. For more information, see Obtaining help.